Easy access
Customers mention easy driving access, parking, a 24/7 ATM and a cash deposit machine.
DIB | Oud Meitha Branch, Dubai
Oud Metha
DIB’s Oud Metha branch handles everyday banking such as account opening, teller transactions and cash deposits, with a 24/7 ATM and cash deposit machine noted by customers. It can also handle financing and liability-letter requests, although those processes may involve the separate Solutions Hub and extra waiting.
Reputation Score
3.0
★★★☆☆
598 ratings
Source: Google Maps
The Good Stuff
Account opening
One customer described opening a new account as seamless and efficient, with staff helping throughout the process.
Teller service
A customer reported that the tellers were friendly, fast and professional during branch visits.
Helpful solutions
Some customers received clear guidance and follow-up from Solutions Hub staff, including during an emergency request.
Financing help
A financing customer said the procedures were explained clearly and handled smoothly, making the process stress-free.
Parking access
The branch was described as convenient for drivers heading towards Sharjah, with an easy, hassle-free route.
Tips for a Better Visit
Allow time. Build in extra time for liability-letter or settlement visits; one customer reported waiting 1 hour 30 minutes.
Confirm routing. Before travelling, confirm whether your request belongs at the branch, Solutions Hub or another channel to avoid being redirected.
Check hours. Verify Saturday opening and service hours directly before visiting, since one review found the website and hub information differed.
Arrive early. Allow time to find parking and arrive before the cutoff; a customer said the branch refused service after arriving five minutes late.
Track requests. Keep copies of request details and follow up on delivery, especially for letters requested by WhatsApp or email.
Ask clearly. For complex requests, ask staff to confirm the exact next step and destination before leaving the counter.
Plan the visit
Practical details
10 19dStreet, Oud Meitha Branch
Oud Metha, Dubai
| Mon | 8:00 AM – 2:00 PM |
| Tue | 8:00 AM – 2:00 PM |
| Wed | 8:00 AM – 2:00 PM |
| Thu | 8:00 AM – 2:00 PM |
| Fri | 7:15 AM – 12:15 PM |
| Sat | 8:00 AM – 2:00 PM |
| Sun | Closed |
Common Concerns
Long waits
Liability-letter and loan-settlement visits can take much longer than expected; one customer waited 1 hour 30 minutes.
Branch redirects
Customers report being sent between the branch, Solutions Hub, WhatsApp and other branches for loan or letter requests.
Uneven service
Reviews describe inconsistent staff attitudes, including complaints about rude, dismissive or unprofessional interactions.
Letter delays
No Liability Letter requests have reportedly involved missed emails, closed statuses and unanswered complaints.
Hours confusion
A customer found the published Saturday hours did not match the service available at the hub.
DXB
LOCAL
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The Bottom Line
DIB’s Oud Metha branch is used for everyday banking, including account opening, teller transactions, cash deposits and financing-related requests. Customers have described account opening as smooth and praised the tellers for being friendly and fast. The branch also has a 24/7 ATM and cash deposit machine, and drivers mention easy access and available parking.
The main caution is process-heavy requests. Liability letters and loan settlements are often handled through the Solutions Hub rather than a simple branch counter visit. Reviews describe customers moving between the hub, teller, WhatsApp and other branches, with one liability-letter collection taking 1 hour 30 minutes.
Another customer was redirected in person to WhatsApp for a car-loan closure, despite visiting the hub on prior instructions. Service quality appears uneven. Some visitors received patient guidance, clear financing explanations and effective follow-up, while others reported dismissive attitudes, unclear answers and long waits.
If you need a letter or settlement, confirm the correct location and channel before travelling, allow plenty of time, and keep checking the status of any emailed or WhatsApp request. Saturday hours are also worth verifying directly, as one review found the published schedule did not match the service available.