Responsive leasing
Several tenants describe quick replies, clear explanations and smooth handling from viewing or signing through handover.
Distinguished Real Estate
Al Wasl
Distinguished Real Estate is a Dubai property company serving residential and commercial needs, including apartment leasing and home buying. In Al Wasl, it is worth considering for its responsive teams and hands-on tenant services, though reviews also flag deposit, maintenance and office-visit frustrations.
Reputation Score
3.8
★★★★☆
216 ratings
Source: Google Maps
The Good Stuff
Tenant safety
Residents in Majestic Tower and Discovery Gardens describe helpful security staff and buildings where they feel safe.
Fast maintenance
Some residents report maintenance responses within 24 hours, with follow-up calls to check that work was completed.
Family atmosphere
A Discovery Gardens resident describes a peaceful, quiet building with a family-friendly atmosphere and minimal maintenance needs.
Clear process
Home-buying and rental reviews praise clear communication, transparent transactions and staff who explain the details patiently.
Smooth renewals
One long-term tenant says complaints were answered quickly and transactions, including handover, were handled smoothly.
Tips for a Better Visit
Confirm refunds. Before signing, ask how deposits are returned and require a written breakdown of any move-out deductions.
Document defects. Record existing damage and report repairs before moving out; one tenant says unresolved defects were later deducted from the deposit.
Plan parking. If visiting for renewal, ask about parking and whether paperwork can be handled another way before travelling to the office.
Escalate early. Keep copies of emails and follow up promptly when maintenance or refunds stall, as some reviews describe months-long delays.
Plan the visit
Practical details
Wasl Tower - Office Number: M18
Al Wasl, Dubai
| Mon | 8:00 AM – 6:00 PM |
| Tue | 8:00 AM – 6:00 PM |
| Wed | 8:00 AM – 6:00 PM |
| Thu | 8:00 AM – 6:00 PM |
| Fri | 8:00 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Well equipped gym
A stay review mentions a well equipped gym among the building facilities.
Swimming pool
Majestic Tower is mentioned with a swimming pool alongside its other amenities.
Common Concerns
Deposit disputes
Multiple tenants report delayed or reduced security-deposit refunds, sometimes without a clear breakdown of deductions.
Maintenance delays
Reviews describe unresolved leaks, mould, bathtubs and wardrobes, including one complaint that remained open for more than two years.
Poor communication
Some tenants say calls and emails went unanswered, particularly during move-out, contract termination and maintenance complaints.
Parking difficulty
A renewal review says visitors must come in person and hand over cheque copies, while finding parking at the office is difficult.
Rude encounters
Reviews mention rude or uncooperative behaviour from some security, facilities and office staff when tenants raise complaints.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 750
yearly admin fee
“On February 2024 DRE nominated a new bad security team FM, instead of the earlier company which Leeds all residents to disappoint, along with AED 750 as a yearly admin fee!!!”Google review · June 2025
2000 AED
security deposit
“My security deposit of 2000 AED was not returned at all after moving out, despite repeated follow-ups and no clear or legitimate explanation”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
Distinguished Real Estate is a Dubai property company handling residential and commercial property services, with reviews centred on apartment leasing, home buying and ongoing landlord support. In Al Wasl, the main attraction is a process that some customers found clear and responsive: staff explained details, answered questions quickly and managed handovers smoothly. The tenant experience varies sharply by building and situation.
Positive reviews describe safe, clean, family-oriented homes in Discovery Gardens, helpful security and maintenance teams, and repairs arriving within 24 hours. Majestic Tower residents also mention a well equipped gym, a swimming pool and technicians who respond within minutes. These details make the managed properties worth investigating rather than dismissing outright.
The bigger caution is what happens when something goes wrong. Several tenants report delayed or reduced security-deposit refunds, unclear deductions and unanswered emails. Maintenance complaints include leaks, mould, broken fixtures and wardrobes left unreinstalled; one issue reportedly lasted more than two years.
A renewal visit may also require physical attendance and cheque copies, with no parking available according to one review. Ask for written move-out terms, document defects at handover and confirm the renewal process before signing or travelling.