Visa service
One reviewer describes the visa service as fast and reliable, making it a useful option for straightforward applications.
dnata Travel
Business Bay
dnata Travel is a Business Bay travel agency where you can arrange flight bookings, visa services and holiday plans under one roof. Reviews also point to practical extras such as international driving licences and a Costa coffee shop on site.
Reputation Score
4.4
★★★★☆
1,905 ratings
Source: Google Maps
The Good Stuff
Driving licence
An international driving licence was reported as taking 15 minutes when the listed documents were provided.
Travel planning
Customers mention complete itineraries and good hotels, rather than just standalone ticketing.
On-site coffee
Costa coffee is available inside the building, giving customers somewhere to sit while handling travel arrangements.
Access
The Business Bay location is described as reachable by metro and close to the Dubai Canal.
Tips for a Better Visit
Use metro. If you are driving, consider the metro instead: one review specifically says parking can be very limited.
Check documents. For visa enquiries, confirm the required documents before visiting so you are not sent away with only a checklist.
Confirm changes. Before paying, ask in writing how amendments and cancellations will be handled, especially for flights or package bookings.
Verify callers. For cancelled flights, use official phone numbers or email rather than responding to a personal mobile number.
Check cruise prices. If planning a cruise, confirm the quoted price and its validity before proceeding, as one customer reported a later increase.
Allow time. Avoid arriving with a tight schedule: a visitor waited 20 minutes before being acknowledged, then faced another 30-minute wait.
Plan the visit
Practical details
Work - Sheikh Zayed Rd
Business Bay, Dubai
| Mon | 9:00 AM – 7:00 PM |
| Tue | 9:00 AM – 7:00 PM |
| Wed | 9:00 AM – 7:00 PM |
| Thu | 9:00 AM – 7:00 PM |
| Fri | 9:00 AM – 7:00 PM |
| Sat | 9:00 AM – 7:00 PM |
| Sun | 9:00 AM – 7:00 PM |
Popular Mentions
Air tickets
Air tickets are part of the agency's one-stop travel offering.
Holiday packages
Customers mention holiday packages for local and international travel planning.
Cruise
Cruise bookings are mentioned as one of the available travel-planning services.
Common Concerns
Slow replies
Some customers report waiting days or even a week for answers to simple questions and follow-ups.
Booking changes
Amendments after payment were a serious issue for one reviewer, who said the booking could not be changed.
Refund delays
A review says refunds for unused airport transfers and tours had still not arrived.
Visa waits
One visa visitor waited approximately two hours without being attended to by the relevant team.
Booking security
A customer received a suspicious call from a personal mobile number using cancelled-flight details and asked for tighter official communication.
DXB
LOCAL
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The Bottom Line
dnata Travel is a Business Bay agency for arranging flights, visas, hotels and holiday packages. Reviews also mention cruise bookings and international driving licences, including one report that the licence took 15 minutes with the required documents. The appeal is having several travel tasks handled in one place rather than visiting separate providers.
Service quality is uneven. Some customers describe efficient, knowledgeable help, complete itineraries and good hotels; others report unanswered emails, week-long waits for basic cruise questions, or difficulty getting support after an airline cancellation. Visa service reviews range from “fast and reliable” to a two-hour wait without assistance, so timing and follow-up matter.
The building is close to the Dubai Canal and reachable by metro. Parking reports conflict: one visitor mentions free parking for two hours, while another says spaces are very limited, making the metro a safer bet. Costa coffee, an exchange ATM and a convenience store are also mentioned inside.
Before paying, get amendment, cancellation and refund terms in writing, and verify any unexpected flight-related call through official contact channels rather than a personal mobile number.