Booking Help
Reviewers describe friendly staff and helpful support for complex bookings, including smooth ticket rescheduling.
dnata Travel
Deira
dnata Travel is a travel agency in Deira where you can arrange flights, visa services and holiday packages. Reviews highlight helpful assistance with complex bookings and ticket rescheduling, making it useful when an itinerary needs more guidance than a simple online purchase.
Reputation Score
4.2
★★★★☆
709 ratings
Source: Google Maps
The Good Stuff
Holiday Planning
Customers can book holiday packages, flights, hotels or a customised itinerary through the agency.
Easy Location
The branch is on the 1st Floor of City Centre Deira, with free parking reported behind the building.
Broad Choice
A review says tickets were available for almost all airlines, including budget and regular carriers.
Holiday Opening
The office was open on one Eid holiday, which helped one customer complete travel arrangements.
One Visit
One customer reported that email and WhatsApp support made the arrangements informative and complete within one visit.
Tips for a Better Visit
Check Visas. Before paying, ask whether every transit point needs a visa; one customer discovered Canada required one after booking.
Compare Fares. Check independent platforms before buying: one reviewer said colleagues paid AED 800 less elsewhere.
Time Changes. For ticket changes, arrive before 6 pm rather than relying on the later closing time for new bookings.
Allow Time. Build in extra time for queues and processing; one customer reported a small queue even during a holiday opening.
Use Parking. If driving to City Centre Deira, check the parking behind the building, which one reviewer found free.
Plan the visit
Practical details
786J+2FJ - G Floor,The Emirate Group Building,Alltihad St
Al Khabaisi - Deira, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | 9:00 AM – 10:00 PM |
| Wed | 9:00 AM – 10:00 PM |
| Thu | 9:00 AM – 10:00 PM |
| Fri | 9:00 AM – 10:00 PM |
| Sat | 9:00 AM – 10:00 PM |
| Sun | 9:00 AM – 10:00 PM |
Popular Mentions
Visa services
Visa services are specifically mentioned as part of the travel agency’s offering.
Emirates ticketing counter
A review specifically calls out the Emirates ticketing counter at the location.
Marhaba services
Marhaba services are mentioned as bookable at the office, alongside visa applications.
Common Concerns
Service Delays
Some customers report very slow processing, delayed services and inconsistent answers from staff.
High Prices
Two reviewers said air tickets cost more than other platforms, including one reported AED 800 difference.
Refund Delays
A reviewer said a cancelled booking refund was still outstanding after more than 40 working days.
Visa Oversight
One customer was sold a route through Canada without being told a transit visa was required.
Limited Hours
Ticket changes were reportedly accepted only until 6 pm, while new bookings continued until 10 pm.
DXB
LOCAL
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The Bottom Line
dnata Travel is a Deira travel agency for booking flights, arranging visa services and putting together holiday packages. It is worth considering when you need help with a complicated itinerary rather than simply buying a fare online: reviews mention support for complex bookings, ticket rescheduling and customised combinations of flights and hotels. The agency has a broad airline choice.
One older review says customers could book tickets for almost all budget and regular airlines, while another specifically mentions an Emirates ticketing counter. Visa applications and Marhaba services have also been mentioned, though the visa process has drawn a request for improvement. Location is convenient: the branch is on the 1st Floor of City Centre Deira, and a reviewer reported free parking behind the building.
The office was also open on one Eid holiday, although that visit involved a small queue. Plan for possible waiting, especially for changes or slower processing. Price and after-sales support are the main cautions.
One customer said colleagues paid AED 800 less through another platform, while another waited more than 40 working days for a refund. Confirm transit-visa requirements, compare fares and check the separate hours for ticket changes before committing.