Clean cars
Several customers reported new, very clean vehicles, including a brand-new car on a monthly rental.
Dollar Car Rental - Arenco Tower Branch
Al Sufouh
Dollar Car Rental’s Arenco Tower branch in Al Sufouh rents cars for short and longer stays, with reviews mentioning everything from economy-style rentals to a well-kept Chevy Camaro. It may suit customers who find a good vehicle and responsive counter service, but booking and deposit follow-up need careful checking.
Reputation Score
3.5
★★★★☆
130 ratings
Source: Google Maps
The Good Stuff
Helpful service
Some customers found the counter service friendly, efficient and clear, with paperwork prepared before arrival.
Good rates
One customer described the rental rate as good, while another reported a decent monthly price.
Smooth rentals
Repeat renters have described the booking and rental process as smooth when the team handled arrangements well.
Deposit success
Some customers said their deposit was refunded on time, showing that outcomes can vary by booking.
Tips for a Better Visit
Document charges. Ask for every fee in writing before paying; one booking added AED 52 insurance that the customer says was not disclosed.
Film condition. Photograph and video the car at pickup and return, especially because a customer warned about damage charges for damage they did not cause.
Confirm deposit. Get the deposit amount, refund method and timing written into your paperwork; one customer waited over two months for AED 2,000.
Allow extra time. Build in a long collection window: one customer waited nearly two hours, and another spent 20 minutes finding the car on parking level 8.
Confirm Oman documents. If driving to Oman, request the NOC letter well before departure and confirm it has actually been sent.
Check Salik. Request receipts and reconcile Salik after return; one customer said the fee was charged twice and the promised refund never arrived.
Plan the visit
Practical details
Exit 33
Al Sufouh - Al Sufouh 2, Dubai
| Mon | 10:00 AM – 7:00 PM |
| Tue | 10:00 AM – 7:00 PM |
| Wed | 10:00 AM – 7:00 PM |
| Thu | 10:00 AM – 7:00 PM |
| Fri | 10:00 AM – 7:00 PM |
| Sat | 10:00 AM – 7:00 PM |
| Sun | Closed |
Popular Mentions
Chevy Camaro
One customer hired a well-looked-after Chevy Camaro and enjoyed the car.
insurance for oman
A review mentions insurance for an Oman trip, purchased separately from the rental.
Common Concerns
Refund delays
Multiple customers reported waiting weeks or months for security deposits, including an AED 2,000 refund delayed for over two months.
Poor response
Reviews describe unanswered calls, WhatsApp messages and emails, especially when customers needed help after a problem.
Extra charges
Customers reported duplicate Salik charges, unexplained card charges and fees they say were not explained in advance.
Delivery issues
Several bookings involved late delivery, unavailable vehicles or a different model than requested.
Roadside delays
One customer waited five hours after an accident, while another said recovery took from 3:30 pm until 6 pm.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
90 aed per day
rental car
“Price was okay for the rental car 90 aed per day”Google review · July 2023
365 aed
insurance for oman
“Had to buy an overpriced insurance for oman which was 365 aed”Google review · July 2023
AED52
insurance
“I was left waiting for an extended period and asked me to pay extra AED52 for the insurance which was not mentioned in advance”Google review · November 2023
AED3,000
deposit
“Moreover, they requested for a deposit of AED3,000 to take the car”Google review · November 2023
DXB
LOCAL
LOCAL
The Bottom Line
Dollar Car Rental at Arenco Tower is a car-rental counter serving Al Sufouh, with options for short bookings and longer monthly rentals. Reviews mention ordinary rental cars as well as a well-kept Chevy Camaro, and some customers found the process straightforward when the counter team was organised. New, clean vehicles and decent rates are the clearest reasons to consider it.
The experience is sharply mixed. Several older reviews praise polite, efficient service and deposits refunded on time, but more recent accounts describe unanswered calls and WhatsApp messages, late or missing vehicles, and difficulty resolving charges. Roadside support is a serious concern: one customer waited for recovery while stranded after an accident, and another reported a three-hour wait for a stuck car.
Treat the booking as something to document carefully. Confirm the exact model, insurance, deposit, Salik handling and collection arrangements in writing. Photograph or video the car before driving away.
Parking and handover can be slow, with reports of cars being kept on level 8 and collection taking nearly two hours. If you need an Oman NOC letter, arrange it well before travel rather than leaving it to pickup day. Deposit refunds also deserve close follow-up.