Car choice
Customers have rented models ranging from a Hyundai Accent to a satisfied Grand Cherokee booking.
Dollar Car Rental - Dubai Hills Mall Branch
Dubai Hills Estate
Dollar Car Rental is a car rental agency in Dubai Hills Estate, based at Dubai Hills Mall. Reviews mention everything from a Hyundai Accent to a Grand Cherokee, plus occasional delivery, pickup and rental-extension help—though communication, deposits and billing deserve careful checking.
Reputation Score
3.9
★★★★☆
111 ratings
Source: Google Maps
The Good Stuff
Clean vehicles
Several reviews describe the cars as clean, including one that specifically praised both the vehicle and on-site staff.
Quick WhatsApp
One customer reported very fast WhatsApp replies, including during evening hours, and delivery to the requested address.
Flexible extensions
Reviews describe helpful support when extending a rental or trying to keep the same car instead of changing vehicles.
Delivery support
A customer said the branch provided free delivery and pickup while handling a booking request.
Smooth handover
Some customers found the booking and collection process quick, smooth and easy.
Tips for a Better Visit
Inspect first. Photograph the car and check its condition before driving away; one customer received dirty and scratched vehicles after requesting a replacement.
Confirm pricing. Get the rate, delivery jurisdiction and any location restrictions in writing before booking, since one customer received a different rate later.
Clarify deposit. Ask exactly when the deposit will be released and keep the policy in writing; a review says cancellation was followed by a long wait for repayment.
Allow extra time. Build in a buffer for collection or delivery rather than planning tightly around a meeting or flight.
Check availability. Reconfirm the exact model shortly before travelling to the branch; one customer was told the reserved car was no longer available after arriving.
Keep records. Save receipts and payment evidence, especially when charges are involved, as one customer said support did not correct a duplicate charge.
Plan the visit
Practical details
Mall - P4, Home Parking - Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid - Dubai Hills Mall, Dubai
| Mon | 10:00 AM – 11:00 PM |
| Tue | 10:00 AM – 11:00 PM |
| Wed | 10:00 AM – 11:00 PM |
| Thu | 10:00 AM – 11:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 11:00 PM |
Popular Mentions
Ford Territory
A customer wanted a Ford Territory and said the branch managed to arrange that model after another car had been provided.
Suzuki
One customer rented a Suzuki and praised the car while receiving an explanation of the policy and charges.
Common Concerns
Poor communication
Multiple customers report unanswered calls, emails and messages, including after asking for help with a vehicle problem.
Billing disputes
Reviews allege double charges, unauthorised card charges and refunds that remained unresolved for weeks or months.
Vehicle condition
One customer received a dirty car, then a replacement that was scratched and still dirty.
Late delivery
A review reports delivery four hours late and collection twelve hours late, creating a serious flight risk.
Rate changes
A quoted rate reportedly changed when the delivery address was discussed, with the customer unable to obtain a clear escalation.
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The Bottom Line
Dollar Car Rental at Dubai Hills Mall gives you a convenient way to book a car in Dubai Hills Estate, with reviews mentioning models such as the Hyundai Accent, Suzuki and Grand Cherokee. Some customers also used the branch for rental extensions, delivery and pickup, so it can work well when the handover is handled smoothly. The positive experiences are quite specific.
Customers describe clean cars, easy collection and fast WhatsApp replies, while others appreciated help arranging a Ford Territory, extending a lease or keeping the same vehicle. A few reviews also mention good prices and free delivery and pickup. The bigger concern is consistency.
Other customers report dirty or scratched cars, a flat tyre soon after collection, unavailable reserved vehicles and long waits for delivery or finding a reservation. Communication is a recurring pain point: calls, emails and messages were sometimes ignored, particularly when customers were chasing a vehicle issue, refund or billing correction. Treat the paperwork carefully.
Confirm the exact rate, delivery area, deposit-release timing and reserved model in writing, and keep photos, receipts and payment records. Allow extra time for collection or delivery, especially if you have a meeting or flight. The branch has helpful reviews, but the deposit and unauthorised-charge complaints make a careful pre-handover check worthwhile.