Car Selection
Long-term renters mention a good choice of cars, including a Suzuki Baleno and brand-new latest-model vehicles.
Dollar Car Rental - Head Office (Al Karama)
Al Karama
Dollar Car Rental - Head Office in Al Karama handles short- and long-term car rentals, including leasing. Reviews point to a broad car selection, clean vehicles and occasional smooth handovers, though delivery and after-sales communication can vary sharply.
Reputation Score
3.6
★★★★☆
334 ratings
Source: Google Maps
The Good Stuff
Vehicle Condition
Several customers received clean, well-maintained cars, with one reporting a brand-new latest-model vehicle delivered within hours.
Flexible Terms
Some leasing customers found the payment terms convenient and the process smooth, including a year-long lease handled over WhatsApp.
Easy Returns
One customer described pickup and return as quick and hassle-free, while another found check-in and check-out easy.
Helpful Support
Individual staff members are praised for clear explanations, patient quotation revisions and practical help with choosing a suitable car.
Tips for a Better Visit
Inspect First. Photograph existing damage and keep the handover and return papers; one customer successfully challenged a later damage charge using those records.
Confirm Delivery. Reconfirm the delivery time and location before booking, as one noon delivery moved to 2:30 pm after the customer repeatedly chased the team.
Check Charges. Keep parking receipts and ask for official fine evidence; one customer was sent an internal template instead of the actual RTA fine.
Clarify Mileage. Before signing a lease, ask exactly how extra kilometres are calculated and when they can be billed, since several customers reported later charges.
Confirm Deposit. Ask for the deposit-release timeline and written confirmation of any deductions before returning the car.
Get Discounts. Check whether promotional and online discounts can be combined; one customer found that a Ramadan code and online booking discount did not both apply.
Plan the visit
Practical details
Arenco Building - 201, 2nd Floor - Block A Zaa'beel St
Al Karama, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | 8:00 AM – 5:00 PM |
| Sun | Closed |
Common Concerns
Slow Communication
Customers repeatedly report unanswered calls, WhatsApp messages and emails, with some waiting at least 10 minutes on the phone.
Late Delivery
Delivery delays range from one hour to more than two hours, and some customers say they received no useful update beforehand.
Unexpected Charges
Reviews describe disputed extra-kilometre, repair, fine and service charges, sometimes taken after the rental had ended.
Deposit Delays
Some customers say security deposits were still unresolved after 14 days or more than three months, despite follow-ups.
Weak Roadside Help
A customer with a replacement car battery problem waited more than three hours on a Sunday without a callback.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 1,500 every month
long-term lease
“I rented a car from Dollar Car Dubai for over a year, paying AED 1,500 every month on a long-term lease”Google review · October 2025
AED 650
small crack in the windshield
“Only in the month of June ,I had bad experience with one of your staff who charged AED 650 me for some small crack in the windshield”Google review · August 2025
52 AED
car swap at the airport
“Also, they will charge your card an extra 52 AED even if you only swap your car at the airport, despite promising not to do so”Google review · March 2025
DXB
LOCAL
LOCAL
The Bottom Line
Dollar Car Rental’s Head Office in Al Karama caters to both everyday rentals and longer leases. Reviews mention choosing from a good range of cars, including a Suzuki Baleno, a white Nissan and newer models, while some customers received clean, well-maintained vehicles and completed pickup and return quickly. A year-long lease handled over WhatsApp was described as smooth, and a few customers found payment terms flexible and invoices clear.
The experience is not consistent. The biggest practical concern is communication: customers describe unanswered WhatsApp messages, emails and calls, sometimes with waits of at least 10 minutes. Delivery has also been unreliable, with reports of cars arriving one to two hours late or not arriving at the agreed time.
Roadside support appears especially risky outside normal availability, including a battery problem that reportedly went unanswered for more than three hours on a Sunday. Read the contract closely before committing, particularly mileage limits, collection timing, damage procedures and post-rental deductions. Keep photos, receipts and return paperwork.
Reviews include disputes over extra kilometres, repair costs, parking fines and charges taken after the vehicle was returned, as well as delayed security deposits. The business can work well when a responsive coordinator handles the booking, but it is worth budgeting time for follow-up and checking every final charge.