Clean cars
Several renters found the vehicles clean and well maintained, including one car processed in about 10 minutes.
Dollar Car Rental - Oasis Mall Branch
Al Quoz
Dollar Car Rental’s Oasis Mall branch in Al Quoz provides short- and long-term car rentals from a mall-based counter. Reviews highlight clean, well-maintained vehicles, unlimited-mileage rentals and several staff-led experiences where pickup, drop-off and questions were handled smoothly.
Reputation Score
3.8
★★★★☆
150 ratings
Source: Google Maps
The Good Stuff
Unlimited mileage
One reviewer specifically chose the branch as a regular rental option because unlimited mileage was included.
Quick handover
Some customers reported easy pickup and drop-off, with one describing the process as quick and hassle-free.
Long rentals
Longer-term renters reported online discounts, making the branch relevant for multi-week or monthly bookings.
Fast assistance
A low-oil warning was checked within an hour and turned out to need an alarm reset after servicing.
Helpful service
Reviews include examples of courteous, knowledgeable and professional assistance at the Oasis Mall counter.
Tips for a Better Visit
Confirm refund. Before signing, ask for the early-return refund rule in writing; one renter said a 21-day policy was not disclosed.
Confirm availability. Reconfirm the exact booked model shortly before collection, especially if you have a meeting or fixed travel plans.
Check documents. Verify licence requirements before travelling to the counter; one booking was accepted but an international licence was later refused.
Inspect vehicle. Check steering, vibration and seat-belt operation at handover and report issues immediately rather than waiting for a replacement.
Allow extra time. Build in a generous buffer for pickup and drop-off, as one customer waited three and a half hours because the process was slow.
Clarify parking. Ask exactly where and how to return the car, since some renters were asked to find and park the vehicle themselves.
Plan the visit
Practical details
Oasis Mall Ground Floor - next to Carrefour Supermarket
Al Qouz First - Al Quoz, Dubai
Common Concerns
Refund delays
Several renters reported waiting weeks or more than 30 days for refunds after returning early or ending a rental.
Pickup failures
Bookings were reported cancelled or unavailable at collection, with replacement vehicles and long waits creating serious disruption.
Extra charges
One renter reported AED 21 for self-return parking, AED 52 for collection, and additional Salik charges.
Vehicle problems
A Suzuki Ciaz was reported to vibrate, pull right and have a faulty seat-belt setup, with replacement still pending after five days.
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The Bottom Line
Dollar Car Rental’s Oasis Mall branch is a convenient place in Al Quoz to book a car for a short outing, a multi-week rental or a longer-term stay. Reviewers mention clean, well-maintained cars, unlimited mileage, online discounts for longer rentals, and occasional smooth pickup and drop-off. One customer completed the handover in about 10 minutes, while another received help with a low-oil warning within an hour.
The experience is uneven, though. Some customers describe courteous, professional counter service, but others report cancelled bookings, unavailable reserved models, long waits and poor communication. A confirmed Corolla Cross or similar was reportedly replaced with a Mazda 3 at the same price, while another renter waited three and a half hours.
Vehicle condition also deserves a proper check: one Suzuki Ciaz reportedly vibrated, pulled right and had an awkward seat-belt buckle. Be especially careful with the contract. Reviews describe delayed refunds, unclear early-return rules, parking fees of AED 21 for self-return or AED 52 for collection, and disputed Salik charges.
Confirm the exact car, licence documents, return procedure and refund terms in writing before paying, and leave plenty of time for collection.