Dhow entertainment
One cruise review praised the friendly staff, food, traditional and horse dance performances, and onboard photos.
Downtown One Travel & Tourism LLC
Al Mamzar
Downtown One Travel & Tourism LLC is a tour agency in Al Mamzar offering UAE desert safaris and boat trips. Its dhow cruises can include canal views, onboard food and traditional entertainment, though reviews suggest confirming the exact itinerary and timing before booking.
Reputation Score
3.9
★★★★☆
189 ratings
Source: Google Maps
The Good Stuff
Clean boat
A visitor described the boat as clean, with delicious food and enough space because it was not crowded.
Breakfast views
One trip included breakfast with a pleasant view, giving the outing a daytime option beyond evening cruises.
Good value
Some customers considered the prices and service good, and one review called the company strong on both service and price.
Tips for a Better Visit
Confirm route. Ask for the precise route and destinations in writing; one canal booking did not follow the announced program.
Allow delays. Build in substantial waiting time, especially for sunset departures, which one group waited nearly two hours to board.
Clarify boarding. Before travelling, confirm the parking area, ship name and where to collect the boarding pass.
Limit vouchers. If using vouchers, redeem only the number you need and keep the request documented; one customer lost control of a four-voucher booking.
Check duration. Confirm the actual cruise duration before paying, since one advertised two-hour trip lasted only one hour.
Plan the visit
Practical details
AL RIHAN BULDING
Al Mamzar - Deira, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Dubai canal
Customers book canal cruises for city and waterfront views, although several reviews say the actual route differed from the advertised itinerary.
Sunset cruise
Sunset departures are mentioned by customers seeking city views, but delays have caused some guests to miss the sunset.
Desert safari
Desert safaris are part of the agency’s stated offering, and one customer specifically reviewed a safari booking.
Common Concerns
Late departures
Several customers reported long waits, including a sunset cruise that departed about 1 hour and 45 minutes late.
Route changes
Reviews describe cruises that covered less than advertised, including a trip that turned back halfway through the canal route.
Food quality
Food feedback is inconsistent: some guests enjoyed it, while others reported cold, poor-quality or insufficient servings.
Rude service
Multiple reviews complain about unprofessional or disrespectful communication from staff and weak follow-up.
Voucher issues
Customers reported delayed replies, unclear booking arrangements and a case where all four vouchers were redeemed instead of two.
DXB
LOCAL
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The Bottom Line
Downtown One Travel & Tourism LLC, based in Al Mamzar, arranges UAE tours including desert safaris and dhow cruises. The cruise experience can include a boat trip, canal or coastal views, food, breakfast on some daytime outings, and traditional entertainment such as tanoura and horse-dance shows. A few guests also liked the photography and described the boat as clean and uncrowded.
The experience is not consistent, however. Some visitors found the food delicious and the crew friendly, while others reported cold or insufficient food. The biggest practical concern is reliability: reviews describe late departures, cruises shortened from two hours to one, and routes that did not reach the destinations shown in the programme.
One sunset group waited nearly two hours and missed the sunset. Booking through Cobone or Groupon-style vouchers needs extra care. Customers mention slow replies, unclear parking and boarding instructions, unavailable time slots, and a case where four vouchers were redeemed when only two were requested.
Confirm the boat name, meeting point, departure time, duration, route and voucher redemption in writing before setting out. If you are booking a family event or a time-sensitive sunset trip, these reports make dependable scheduling especially important.