Pickup service
Customers mention pickup from home, making it possible to send parcels without visiting the office.
DR Courier & Cargo LLC-Al Karama
Al Karama
DR Courier & Cargo LLC in Al Karama handles courier and cargo shipments, including air and sea services to India. Reviews also mention door-to-door delivery and pickup, though experiences vary sharply: some customers received well-packed parcels on time, while many report long delays and poor follow-up.
Reputation Score
2.5
★★★☆☆
371 ratings
Source: Google Maps
The Good Stuff
Jumbo packing
One customer said the team packed items efficiently and used the available space well in a jumbo box.
Safe delivery
A regular customer said parcels were generally not misplaced and mostly arrived within the promised time.
Early arrival
One sea-cargo shipment to Goa reportedly reached its destination before the due date.
Responsive support
One customer reported receiving replies from customer care even during the night, despite a small delivery delay.
Tips for a Better Visit
Confirm timing. Get the promised delivery window in writing; one customer said a stated 45-day timeline was only verbal and not honoured.
Check tracking. Ask how tracking will work before paying, since customers reported that online shipment information was not updated.
Document contents. Photograph and list every item before handover; reviews describe missing goods and disputes after delivery.
Verify weighing. Check the weight and carton size at pickup, as one customer said a 4.9 kg parcel was reweighed at 6 kg.
Clarify air timing. Do not assume air cargo will arrive in a week: one shipment promised in 6–7 days took 13 days.
Protect valuables. Avoid sending irreplaceable valuables unless liability is clearly explained; customers reported missing watches and other belongings.
Plan the visit
Practical details
Al Shafar Building - Office No. #2 - 12D St
Al Karama, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
door to door Air cargo
Door-to-door air cargo is mentioned as a home-to-destination service, though one customer reported damaged goods on arrival.
pick up service
Home pickup is useful for customers sending parcels without carrying boxes to the branch.
sea Express
Sea Express appears in a review, where the customer complained that a shipment stayed in customs beyond the quoted timeframe.
Common Concerns
Severe delays
Multiple customers describe shipments remaining undelivered for months, including one parcel delayed for more than a year.
No tracking
Reviews report shipment pages not updating and customers being unable to track parcels online.
Unreachable support
Customers say calls, WhatsApp messages and emails often went unanswered, with some reporting switched-off numbers.
Missing items
Several reviews allege missing valuables or food and clothing after delivery, including wristwatches and dry fruits.
Damaged parcels
Customers report damaged boxes and goods, including a washing machine that arrived unusable.
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The Bottom Line
DR Courier & Cargo LLC in Al Karama is used for sending personal shipments from the UAE to India, with reviews specifically mentioning air cargo, sea cargo, door-to-door delivery and home pickup. That gives customers several ways to move boxes, but the service record is highly inconsistent. The strongest positive examples are practical rather than flashy.
One customer said a team packed a jumbo box efficiently, while another reported sea cargo reaching Goa before its due date. A regular user also said parcels were generally not misplaced and mostly arrived within the promised time. Those experiences sit alongside a much larger pattern of complaints about delayed shipments.
Timing is the central concern. Reviews describe air shipments taking 13 or 21 days instead of six or seven, sea cargo taking 58 days instead of 35–40, and some consignments remaining undelivered for four months, 10 months or more than a year. Customers also report tracking that does not update, unanswered calls and messages, and repeated explanations involving customs clearance or warehouse moves.
There are further complaints about damaged boxes, expired goods and missing watches, dry fruits, clothes and other items. Before using the service, confirm the delivery window, tracking process, weighing and claims procedure in writing, and document the parcel contents at handover.