Patient consultations
Several reviews describe clinicians who listen carefully, explain concerns clearly and avoid rushing consultations.
Dr. Ismail Polyclinic, Karama
Al Karama
Dr. Ismail Polyclinic is a medical centre in Al Karama with dental and eye-care services. Reviews specifically mention dental check-ups and OPG X-rays, while several patients value attentive consultations in gynaecology and general care.
Reputation Score
3.7
★★★★☆
426 ratings
Source: Google Maps
The Good Stuff
Dental care
A dental check-up review praised the dentist for explaining the treatment clearly and helping the patient feel at ease.
Helpful nurses
One root-canal patient specifically found the nurses helpful and the reception process well handled.
Clean setting
Some visitors describe the clinic as clean, organised and prompt, with one reporting no long wait for an appointment.
Approval support
A patient said the clinic and pharmacy staff repeatedly followed up with insurance to avoid unnecessary out-of-pocket payment.
Tips for a Better Visit
Book ahead. Book before arriving and keep to the appointment time; one review specifically recommends this because queues can build up.
Check charges. Before paying, confirm exactly which test is included and whether insurance covers it, especially for pregnancy-related blood work.
Confirm timings. If you need an X-ray, confirm the department’s operating time first; one patient found it opened only at 5:30 pm.
Track approvals. Ask for the insurance request status and follow up directly rather than assuming the clinic will contact you.
Check availability. Before travelling, reconfirm that the doctor will be present after approval, as one patient waited for approval and then learned the doctor was absent.
Plan the visit
Practical details
Wasal hub building - next to Dr.Ismail Day surgical Center
Al Karama, Dubai
| Mon | 9:30 AM – 1:30 PM, 5:00 PM – 9:00 PM |
| Tue | 9:30 AM – 1:30 PM, 5:00 PM – 9:30 PM |
| Wed | 9:30 AM – 1:30 PM, 5:00 PM – 9:30 PM |
| Thu | 9:30 AM – 1:30 PM, 5:00 PM – 9:30 PM |
| Fri | 9:30 AM – 12:00 PM, 5:00 PM – 9:30 PM |
| Sat | 9:30 AM – 12:30 PM, 5:00 PM – 9:30 PM |
| Sun | 9:30 AM – 1:30 PM, 5:00 PM – 9:30 PM |
Popular Mentions
OPG Xray
An OPG X-ray is mentioned in a review involving a visit to another Dr. Ismail branch before receiving the scan here.
Blood test
Laboratory blood testing is mentioned, with one customer appreciating being given an approximate completion time.
In-house scans
A pregnancy-care review specifically mentions in-house scans as part of the consultation experience.
Iron infusion
One visitor came for an iron infusion with an external prescription, but reported being asked to obtain an in-house consultation first.
Common Concerns
Long waits
Waiting can be severe, including a report of nearly an hour in extreme pain despite explaining that it was an emergency.
Reception manner
Multiple reviews describe reception interactions as rude, dismissive or unprofessional, including disconnected phone calls.
Insurance delays
Insurance approvals have reportedly taken hours, with some patients saying requests were not submitted or updates were not shared.
Poor coordination
One visit involved a 3:30 pm GP appointment, an X-ray department opening at 5:30 pm and an orthopaedic doctor leaving before review.
Pharmacy queues
The pharmacy was reported to have no token system and a wait of almost 45 minutes for medicine.
DXB
LOCAL
LOCAL
The Bottom Line
Dr. Ismail Polyclinic in Al Karama covers routine and specialist medical visits, with customer reviews mentioning dental check-ups, OPG X-rays, blood tests, in-house scans and gynecological consultations. Dental visitors have described clear explanations and a comfortable check-up, while some patients praise clinicians who listen patiently and take time with complicated concerns.
The experience is uneven outside the consultation room. A few reviews describe warm reception, helpful nurses, a clean setting and smooth visits. Another patient appreciated the clinic and pharmacy team’s persistence in securing insurance approval, which helped avoid paying unnecessarily out of pocket.
The main caution is operational. Reviews repeatedly mention long waits, especially for emergencies and gynecology appointments, along with slow registration, unclear insurance updates and front-desk communication that can feel rude or dismissive. One patient waited three hours for approval; another waited nearly 45 minutes for medicine because the pharmacy had no token system.
If you go, book ahead, confirm the doctor and department timing, and ask exactly what each test includes before paying. For insurance-based care, request the approval status and keep following up yourself. The medical care can be reassuring, but the surrounding process may require patience and active checking.