Airport Handovers
Some terminal pickups are swift and well organised, with staff walking renters to the car and helping with luggage.
DRIVUS Car Rental - Dubai
Al Jaddaf
DRIVUS is a car rental agency in Al Jaddaf offering daily and monthly rentals, including airport and doorstep handovers. Reviews show some smooth, quick rentals with clean cars and helpful airport meet-and-greet service, though vehicle availability and follow-up can be inconsistent.
Reputation Score
4.4
★★★★☆
1,717 ratings
Source: Google Maps
The Good Stuff
Clean Cars
Several renters received cars described as extremely clean, well maintained and in excellent condition.
On-Time Delivery
Multiple reviews report cars being delivered and collected on time, making the handover straightforward.
Flexible Extensions
One renter extended through WhatsApp quickly and inexpensively, while the team also arranged refuelling after return.
Quick Replacement
When a rear seat-belt problem was reported, the team sent a replacement car to the hotel, upgrading the vehicle class.
Price Matching
A repeat customer says DRIVUS matches lower prices found with other service providers.
Partial Refunds
A long-term rental cut short was accepted early, with the customer receiving a fair partial refund.
Tips for a Better Visit
Film Damage. Photograph dents, stains and mechanical warnings at handover, and ask for every issue to be written on the agreement.
Confirm Model. Before paying or signing, reconfirm the exact model and availability in writing; “similar” cars were repeatedly supplied instead.
Clarify Deposit. Ask for the deposit amount, refund timeline and any non-refundable alternative in writing before collection.
Confirm Pickup. For airport arrivals, reconfirm the meeting point and driver shortly before landing, especially at Sharjah Airport.
Keep Receipts. Retain proof of Salik and fine payments after returning the car, as one renter was billed for an earlier Salik charge.
Check Features. Check the car’s cleanliness, safety features and filtered equipment before accepting it, including cameras and parking sensors.
Plan the visit
Practical details
Al Jaddaf, Community 326 Street 25
Al Jadaf, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Hyundai Staria
The Hyundai Staria is one of the named vehicles customers have rented and praised for cleanliness and responsive support.
meet and greet
At Sharjah Airport, a meet-and-greet agent may collect renters even though the review says there is no office at the airport.
Citroen CX4 suv
One Sharjah Airport renter received a Citroen CX4 suv as a complimentary upgrade with safety features.
Complimentary upgrade
One airport handover included a complimentary upgrade, with the representative escorting the renter from arrivals to the car.
Full insurance
A review notes that full insurance was selected through a broker, while extra insurance was later offered on site.
Common Concerns
Car Substitutions
Several renters received a different or downgraded vehicle from the one booked, sometimes without advance notice or a later exchange.
Late Arrivals
Delivery delays range from about an hour to several hours, and one Sharjah Airport booking had no representative show up.
Refund Delays
Reviews report security deposits taking 21–30 business days or remaining unpaid for more than four months.
Extra Charges
Customers describe unexplained charges, duplicate pickup fees and AED 50 handling fees for fines.
Vehicle Condition
Some renters received dirty, dented or poorly maintained cars, including reports of faulty air conditioning and low tyre pressure.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
76 AED
daily rate
“I contacted them on WhatsApp and was clearly offered a daily rate of 76 AED for a rental car”Google review · December 2025
2000 dirham
deposit
“They charge 2000 dirham for the deposit”Google review · February 2026
DXB
LOCAL
LOCAL
The Bottom Line
DRIVUS in Al Jaddaf rents cars by the day or month, with doorstep delivery and airport handovers among the main reasons people consider it. Reviews mention Hyundai Staria rentals, airport meet-and-greet pickups and WhatsApp support for extending a booking. Some customers also received complimentary upgrades or prompt replacement cars.
The better experiences are notably hands-on: representatives have met renters at arrivals, helped with luggage, walked them to the car and even guided stressed passengers to the correct terminal. Cars are sometimes reported as clean, well maintained and competitively priced, and one long-term renter received a fair partial refund after ending early. The risk is inconsistency.
Other renters received older or smaller substitutes without warning, waited hours for delivery, or found cars dirty, dented, low on fuel or affected by air-conditioning and tyre-pressure problems. Sharjah Airport has also produced a reported no-show. Customer support was described as difficult to reach in several cases.
Before signing, confirm the exact car, delivery point, fees and insurance in writing. Photograph the vehicle and keep Salik and fine receipts. Also ask how the deposit is refunded: reviews mention waits of 21–30 business days and, in one case, more than four months.