Modern workplace
The seven-storey headquarters has activity-based work areas, collaboration hubs and dedicated reflection spaces.
du HQ
Dubai Hills Estate
du HQ is the telecommunications provider’s headquarters in Dubai Hills Estate, with reviews describing a modern seven-storey workplace rather than a typical retail branch. The surrounding setting has plenty of parking, Dubai Hills Mall within a short walk and nearby food options.
Reputation Score
2.4
★★☆☆☆
481 ratings
Source: Google Maps
The Good Stuff
Easy parking
One review specifically highlights plenty of parking, useful if you are visiting the headquarters by car.
Mall access
Dubai Hills Mall is described as a short walk away, with nearby food spots adding convenience around the building.
Green design
The headquarters uses energy-efficient lighting and water fixtures and has LEED Gold certification.
Tips for a Better Visit
Keep records. For cancellation, save every call, email, reference number and written confirmation; one customer had to build a full paper trail.
Verify addresses. Before installation or relocation, check the address recorded in the order; an address error prevented activation altogether.
Clarify promotions. Ask for the offer period, renewal terms and post-promotion price in writing rather than relying on a sales promise.
Check add-ons. Review the order before confirming installation: one customer says Amazon Prime was added without consent.
Allow extra time. Do not assume a new connection will be same-day; one review reports waiting seven days for installation.
Plan the visit
Practical details
464R+M8 Business Park Building - 2 Al Khail Rd
Hadaeq Sheikh Mohammed Bin Rashid - Dubai Hills, Dubai
Popular Mentions
Home internet
Home internet is the most frequently discussed service, with reviews covering installation, relocation, cancellation and connection quality.
Wireless home Internet
Wireless home Internet appears in reviews about weak signals, connectivity problems and an unexpected deactivation.
TV box
The TV box is mentioned as a package inclusion, though one customer said it had not worked since delivery.
Disney+ subscription
Disney+ is described as a bundled contract benefit; one customer eventually received compensation for a full year after struggling to activate it.
Amazon Prime
Amazon Prime was cited as an unwanted add-on attached during an installation upgrade.
eSIM
The eSIM service is mentioned in connection with app errors and repeated visits to service centres.
Common Concerns
Cancellation delays
Customers report contradictory instructions, repeated calls and weeks of chasing to cancel home internet contracts.
Unstable internet
Reviews describe fluctuating home internet, weak signals and messages taking time to send.
Relocation problems
Relocated customers report days or months without service, including orders blocked by incorrect addresses or unavailable fibre.
Poor escalation
Customers say promised 24-hour callbacks and technical escalations often produced no follow-up or resolution.
Billing disputes
Reviews include continued bills after cancellation or non-installation, plus disputed charges and collection threats.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
350aed
post paid without contract plan
“🛑🛑🛑🛑🛑Do not buy their post paid without contract! The one at 350aed”Google review · October 2025
9aed/ call
voicemail-forward calls
“These calls were relentless with one single ring and going to auto voicemail for which DU keeps charging me 9aed/ call”Google review · January 2026
DXB
LOCAL
LOCAL
The Bottom Line
du HQ in Dubai Hills Estate is primarily presented in the reviews as a modern headquarters and workplace, not as a customer-facing attraction. The building is seven storeys, with activity-based work areas, collaboration hubs and reflection spaces. It has energy-efficient lighting and water fixtures and has earned LEED Gold certification.
For telecom customers, du’s services mentioned here include home internet, wireless home internet, postpaid mobile plans, multiple SIMs, eSIM support, TV boxes and bundled subscriptions such as Disney+ and Amazon Prime. The customer-service record is the major caution. Reviews describe unstable connections, missed technicians, incorrect installation addresses and support promises that were not followed through.
Cancellation and billing need particular care. Customers report being charged after services were cancelled or never installed, while others describe long waits, repeated transfers and disputed fees. If you are arranging a connection or visiting the HQ, check the order details carefully and keep written proof of every commitment.
The location itself has plenty of parking, Dubai Hills Mall is a short walk away, and nearby food options make the setting convenient, but these positives do not offset the recurring service and support complaints.