eSIM Help
Staff have helped customers keep an eSIM rather than switch back to a physical SIM.
du Kiosk - Burjuman Centre
Al Mankhool
Du Kiosk at Burjuman Centre in Al Mankhool handles everyday telecom tasks such as SIM and eSIM changes, ID updates and app access. Reviews suggest the experience can be excellent when a knowledgeable team member takes ownership, but service consistency is the main question.
Reputation Score
3.7
★★★★☆
223 ratings
Source: Google Maps
The Good Stuff
Quick Fixes
Some visitors had mobile-service issues resolved immediately, including one customer who was catching a flight.
App Access
A customer reported finally being able to use the Du app after visiting the kiosk.
Clear Guidance
Reviews describe staff explaining promotions and guiding customers through their requests, even when they were not ready to sign up.
Team Support
One visitor said the first-floor team gave sustained attention while resolving long-standing SIM issues.
Tips for a Better Visit
Confirm Changes. For corporate accounts, repeat that only one number should be cancelled and verify the result before leaving.
Allow Time. Build in extra time for queues or repeat visits; one simple issue reportedly took multiple visits.
Check Machines. If using the self-service kiosk for an eSIM, be prepared to ask for help when it returns an error.
Know The Scope. Treat this as a kiosk rather than a full main office, especially for home-plan complaints or cancellations.
Check ID Rules. If visiting with a passport rather than UAE ID, confirm the activation requirements first to avoid being sent between stores.
Plan the visit
Practical details
Oppsite of Carrefour - G. Floor - 28A St
Al Mankhool, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Uneven Service
Reports range from immediate help to staff refusing assistance or giving curt, unhelpful replies.
Long Delays
Some customers made repeated visits for issues they expected to take minutes, with queues moving slowly.
Machine Errors
The self-service kiosk reportedly failed during eSIM replacement and QR-code generation, sometimes taking around 30 minutes.
Limited Scope
A review says the kiosk could not handle a home-plan complaint and mainly helped with new-account openings.
Incorrect Cancellation
One corporate-account request to cancel a single number reportedly resulted in all phone numbers being cancelled.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
21 AED
e sim for my second card
“I am not able to get e sim for my second card from the kiosk machine it gives error now I have to move to receptionist where she is charging me 21 AED”Google review · October 2025
DXB
LOCAL
LOCAL
The Bottom Line
Du Kiosk at Burjuman Centre is a practical stop in Al Mankhool for SIM-related errands. Customers mention converting a physical SIM to an eSIM, updating an Emirates ID for a postpaid SIM, fixing mobile-service issues and getting access to the Du app. Some also ask about promotions or corporate-account changes.
The strongest experiences are hands-on. Reviews describe problems being solved immediately, an eSIM being preserved instead of replaced with a physical SIM, and long-standing SIM issues finally being resolved. The kiosk can be especially useful when a staff member understands the technical side of the request and explains the next step clearly.
The catch is inconsistency. Other visitors report slow queues, repeated trips and staff directing them to a self-service machine. The machine has reportedly failed during eSIM replacement and QR-code generation, with one attempt taking almost 30 minutes.
A separate review says an eSIM request moved to reception after the machine failed and was met with a 21 AED charge. Be precise with account changes, particularly cancellations, and verify what was processed. Also remember this is described as a kiosk rather than the main office, so home-plan complaints may not be handled there.