SIM help
Customers report quick SIM fixes, including a replacement that worked after an earlier replacement failed.
du Kiosk - Dragon Mart
International City
du Kiosk - Dragon Mart is a telecommunications service provider in International City for SIM-related help, plan advice and device purchases. Reviews highlight quick problem-solving for SIM replacement or reactivation, though service consistency varies by staff member and request.
Reputation Score
4.8
★★★★★
2,937 ratings
Source: Google Maps
The Good Stuff
Fast resolution
One customer had a non-working SIM issue explained and fixed within 10 minutes.
Plan guidance
A customer received an explanation of available postpaid plans and offers while getting a SIM reactivated.
Device support
The kiosk resolved a DU system issue and handed over an iPhone 17 Pro Max the same night despite a long queue.
Late assistance
A reported 9:30 PM visit was handled patiently while a delivery problem was sorted out.
Quick service
Reviews describe productive, professional customer-service interactions and quick solutions for SIM problems.
Tips for a Better Visit
Confirm eligibility. Before bringing someone for an ownership transfer, confirm that this kiosk itself is authorised to complete it.
Check activation. If buying a SIM for a short UAE visit, test activation before leaving; one customer could not use theirs during a three-day stay.
Clarify plans. Ask whether your request requires a postpaid purchase, especially for number transfers or SIM reactivation, before starting the process.
Allow time. For device collection or system issues, allow extra time: one customer visited at 9:30 PM and encountered a long queue.
Compare channels. If the kiosk cannot handle the request, ask for the nearest authorised service centre rather than accepting vague directions.
Plan the visit
Practical details
Dragon Mart 1 Electronics Section HB - Ground Floor - Al Awir Road
Warsan First - Dubai International City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Common Concerns
Inconsistent information
Three staff members reportedly said ownership transfer was possible, but the request was later refused at the kiosk.
Sales pressure
Some customers say staff pushed postpaid or bundle plans instead of handling the requested SIM service.
Activation failure
One visitor paid 100 AED for a SIM that remained inactive after repeated information updates and follow-ups.
Poor attention
A customer reported staff using their phones while listening and directing them to email customer service.
Wrong information
One review describes an agent giving incorrect information about landline availability and responding with a negative attitude.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
100 AED
SIM card
“I purchased a DU SIM card for 100 AED from one of your kiosks”Google review · May 2026
DXB
LOCAL
LOCAL
The Bottom Line
du Kiosk - Dragon Mart is a convenient stop in International City for everyday DU tasks. Reviews mention getting a SIM, replacing one that stopped working, reactivating a SIM and discussing postpaid plans and offers. The kiosk has also handled device-related problems, including a DU app delivery issue involving an iPhone 17 Pro Max.
The strongest pattern is quick, hands-on troubleshooting. One customer said a non-working SIM was explained and fixed in 10 minutes, while another said a replacement finally worked after the previous one failed. Several reviews describe clear, efficient help, but the experience is not uniform.
Be careful with requests that depend on kiosk authorisation. A customer made three visits about transferring number ownership, was told it could be done, then arrived with a sick parent and was refused. Other reviews say customers were pushed towards postpaid or bundle plans when they wanted a specific SIM service.
If you buy a SIM, test it before leaving. One visitor paid 100 AED, returned repeatedly for information updates and activation, and still could not use it during a three-day UAE visit. For complicated transfers or ownership changes, confirm the exact process and backup service-centre option first.