Free SIM data
A review reports complimentary SIM cards that include 24 hours of 1 GB data, useful for tourists needing immediate connectivity.
du Kiosk - Dubai Airport Terminal 2
Al Garhoud
du Kiosk at Dubai Airport Terminal 2 in Al Garhoud is a convenient stop for travellers who need a SIM card, mobile minutes or data after landing. Reviews also mention complimentary SIM cards with 24 hours of 1 GB data, though eSIM support and staff helpfulness can be inconsistent.
Reputation Score
3.5
★★★★☆
204 ratings
Source: Google Maps
The Good Stuff
Useful SIMs
Customers mention new SIM cards with minutes, making the kiosk relevant for visitors who need a working local number quickly.
Open late
One traveller was directed to the airport branch because it was described as the only branch open 24 hours.
Network quality
Older reviews describe Du as having a good, stable network, including 4G availability.
Tips for a Better Visit
Ask first. If you only need short-term data, ask whether the complimentary SIM includes 24 hours of 1 GB before choosing a paid plan.
Plan eSIM time. Allow substantial extra time for eSIM problems; one customer was sent through several channels and machines without resolution.
Arrive early. Build in at least two hours around Terminal 2 travel plans, since severe crowding can affect queues and transfers.
Check charging. Bring a suitable cable or power bank: a review says only Type C charging ports were available and standard outlets were absent.
Use the app. For routine account needs, try the app first, but be ready for branch assistance if it returns an error.
Plan the visit
Practical details
Dubai International Airport, Terminal 2 - Arrivals - 2 Al Quds St
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
SIM with unlimited internet
One review mentions visiting the kiosk specifically to obtain a SIM with unlimited internet.
eSim
eSIM is a service customers have tried to obtain at the airport branch, although one report describes repeated technical and channel problems.
Common Concerns
eSIM delays
An eSIM request reportedly took two and a half hours, with the customer repeatedly sent between the app, WhatsApp, a machine and other branches.
Uneven service
Several reviews describe dismissive or impolite interactions, including a staff member who repeatedly asked for a passport without a greeting.
Branch delays
A customer reported slow physical-store service and a month-long wait for a new router installation after repeated calls.
Airport crowds
Terminal 2 crowding can make reaching or waiting at the kiosk stressful, especially during a layover.
DXB
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The Bottom Line
du Kiosk at Dubai Airport Terminal 2 is mainly useful when you have just arrived and need local connectivity without leaving the airport. Reviews mention new SIM cards with minutes, complimentary SIM cards carrying 24 hours of 1 GB data, and paid options such as a SIM with unlimited internet. That makes it a practical first stop for tourists, short business trips and travellers facing a layover.
The experience is not consistently smooth. One customer spent two and a half hours trying to obtain an eSIM after the app failed, then was directed to WhatsApp, a machine and other branches. ” Staff helpfulness varies, so explain exactly whether you need a physical SIM, data recharge or eSIM before starting the process.
Terminal 2 itself can complicate the visit. Reviews describe heavy crowding, long queues and limited seating, while one traveller was told the airport branch was the only one open 24 hours. If you are connecting, leave extra time rather than treating the kiosk as a quick guaranteed stop.
Charging is another small nuisance: only Type C ports were reported, with no standard outlets for personal chargers. There are no clear customer-reported prices in the supplied reviews.