ID updates
Customers report getting their account details and ID information updated with helpful assistance.
du Kiosk - Madina Mall
Muhaisnah
du Kiosk - Madina Mall is a telecommunications service provider in Muhaisnah where customers come for practical account and connectivity help. Reviews specifically mention ID updates, SIM and internet troubleshooting, eSIM requests, and even buying a new S26 phone.
Reputation Score
4.8
★★★★★
2,378 ratings
Source: Google Maps
The Good Stuff
Issue solving
The kiosk has helped customers fix SIM, internet, and connection problems rather than only handling sales.
Number recovery
Reviews mention successful help getting a lost or unavailable number back.
eSIM help
eSIM requests are among the specific services customers say they completed here.
Phone purchase
One customer specifically thanked the team for helping with a new S26 phone.
Prepaid plan
A review highlights the Flexi prepaid yearly plan with a reported 50% discount.
Tips for a Better Visit
Check hours. Confirm the closing time before travelling; one review says the stated 10 pm time did not match a 9:30 closing.
Verify details. For account or technical requests, ask staff to explain the information clearly and double-check it before leaving.
Seek help. If your request is not progressing, ask for assistance from another available staff member rather than waiting indefinitely.
Ask plans. If you need prepaid service, ask whether the Flexi prepaid yearly plan and its reported 50% discount are currently available.
Plan the visit
Practical details
Madina mall - 17A Street - First Floor - near to Carrefour Alqusais
Muhaisanah Fourth - Muhaisnah, Dubai
| Mon | 10:00 AM – 9:30 PM |
| Tue | 10:00 AM – 9:30 PM |
| Wed | 10:00 AM – 9:30 PM |
| Thu | 10:00 AM – 9:30 PM |
| Fri | 10:00 AM – 9:30 PM |
| Sat | 10:00 AM – 9:30 PM |
| Sun | 10:00 AM – 9:30 PM |
Common Concerns
Closing time
One customer says the outlet closed at 9:30 despite displaying working hours until 10.
Staff manner
Some reviews describe staff as unfriendly, rude, or unprofessional during customer interactions.
Sales pressure
A customer complained about being offered extra SIM cards and receiving an angry response after refusing.
Wrong information
One review reports receiving incorrect information and little interest in resolving the issue.
Slow resolution
Some requests have taken longer than expected when guidance was limited or staff knowledge was insufficient.
DXB
LOCAL
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The Bottom Line
du Kiosk - Madina Mall is a telecommunications service provider in Muhaisnah with reviews pointing to hands-on help for everyday du account and connectivity needs. Customers have used the outlet for ID updates, SIM fixes, internet and connection problems, eSIM requests, and recovering a phone number. It is also a place to buy a handset, with one review mentioning a new S26.
The strongest pattern is practical assistance when the right person takes ownership of the request. Reviews describe quick service and supportive help, while several customers specifically praise clear guidance for account updates, SIM issues, and number recovery. A reported Flexi prepaid yearly plan with a 50% discount may also be worth asking about, though the review does not establish a current price or availability.
The experience is not completely consistent. Customers have reported incorrect information, slow resolution, unfriendly behaviour, and pressure to take extra SIM cards. One review also says the shop closed at 9:30 despite working hours being listed until 10, so confirm the timing before you go.
If your request stalls, ask for another available staff member and verify important account details before leaving.