SIM Support
Customers report smooth help with SIM card replacement, registration and ownership inquiries.
du Kiosk - My City Centre Al Barsha
Al Barsha South
du Kiosk at My City Centre Al Barsha is a telecommunications service point in Al Barsha South for practical account and connectivity tasks. Reviews point to help with SIM card replacement, eSIM replacement and home WiFi issues, with clear explanations and patient assistance often making the difference.
Reputation Score
4.7
★★★★★
529 ratings
Source: Google Maps
The Good Stuff
Home WiFi
Staff have helped resolve issues with newly activated home WiFi and opened home-service tickets.
Clear Explanations
Reviews describe patient staff who explain processes clearly and answer questions thoroughly.
Quick Service
Several customers mention fast assistance, including quick eSIM replacement and speedy issue resolution.
Organised Store
One customer found the store clean, well-organized and stocked for their needs.
Teamwork
A review praises the team for working together so customers were helped on time.
Tips for a Better Visit
Check Hours. Verify the kiosk is open before travelling, especially late at night; one visit at 23:30 found it unattended.
Verify Payment. Check the account number on any Wi-Fi payment before leaving, since one customer’s payment went to another account.
Keep Proof. Keep your payment receipt or proof available if raising an account-payment complaint.
Ask Discounts. For a TV package upgrade, ask specifically about discounts and verify the offer through direct support if needed.
Explain Request. Bring a clear description of your SIM, Wi-Fi or billing issue; reviews suggest detailed explanations help staff resolve requests.
Plan the visit
Practical details
G. Floor - Umm Suqeim St - near to Tim Hortons
Al Barsha South Second - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
data bundle
Data-bundle assistance is another specific request mentioned in the reviews.
TV package
A customer visited to upgrade a TV package and ask about available offers.
Common Concerns
Opening Gaps
Customers have reported arriving during listed opening hours to find the kiosk unattended or closed.
Weak Support
Some reviews describe staff refusing assistance or providing little help with requests.
Service Failure
One migration from Virgin reportedly left the customer without service and without useful support.
Payment Error
A customer said a Wi-Fi payment was entered against the wrong account and remained unresolved.
DXB
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The Bottom Line
du Kiosk at My City Centre Al Barsha handles practical du account and connectivity needs, including SIM card replacement, eSIM replacement, SIM registration and ownership inquiries. Reviews also mention help with home WiFi, landline matters, data bundles and opening tickets for bills or home service. For many visitors, the main advantage is having someone explain the process rather than leaving them to navigate online support alone.
The strongest feedback centres on patient, courteous assistance. Customers describe clear explanations, quick issue resolution and a team that works together to help people on time. One review found the kiosk clean and well-organized, while another said a newly activated home WiFi problem was worked through by discussing the available solutions.
There are important service cautions. Several customers reported arriving to find nobody at the kiosk, including one visit at 23:30 despite listed midnight closing, and another at 10:50 in the morning. A few reviews also describe weak support, an unresolved no-service migration and a payment mistakenly assigned to another Wi-Fi account.
Check opening status before travelling, verify account details on payments and keep proof of payment for complaints. If upgrading a TV package, ask directly about discounts rather than assuming none are available.