Clear guidance
Customers say representatives have explained du services clearly, making options easier to understand before proceeding.
du Kiosk - Oasis Mall
Al Quoz
du Kiosk - Oasis Mall is a telecommunications service counter in Al Quoz where customers come for SIM and eSIM help, device purchases, and account queries. Reviews often highlight clear explanations and patient assistance, though the experience can vary considerably by representative.
Reputation Score
4.2
★★★★☆
529 ratings
Source: Google Maps
The Good Stuff
Issue solving
One customer was guided step by step until a service problem was resolved, rather than simply being given a brief answer.
Device help
A customer reported getting a new device easily and smoothly at the kiosk.
WiFi cancellation
A review describes persistent assistance with cancelling a home WiFi service after other stores had not helped.
Data support
The kiosk has also helped customers fix mobile data issues.
Patient service
Customers describe some visits as patient, professional, and stress-free, especially when discussing options.
Tips for a Better Visit
Confirm charges. If reactivating a SIM, ask for the exact activation fee before agreeing, since one customer was not given the amount.
Allow time. Build in extra time for complex requests; one visitor reported waiting more than an hour and another described visits taking hours.
Ask next steps. If staff say the case was sent to the back office, ask what happens next and when you should expect a resolution.
Try another desk. If the explanation is unclear, ask whether another representative can review the case; one customer received a prompt explanation this way.
Explain the issue. For SIM reactivation, state both the deactivated SIM and any expired-ID problem at the start so the request is handled accurately.
Plan the visit
Practical details
Oasis Mall - G. Floor - 4th St - near Carrefour Express
Al Qouz First - Al Quoz, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 12:00 AM |
Popular Mentions
transfer my eSIM
The kiosk is mentioned for handling an eSIM transfer from an old phone to a new one.
cancel my home WiFi
Home WiFi cancellation is another task mentioned in the reviews.
reactivate a deactivated SIM
The kiosk is also visited for reactivating a deactivated SIM and addressing an expired-ID issue.
Common Concerns
Long waits
One review reports waiting more than an hour, while another says each customer could take hours to deal with.
SIM blockage
A customer said a SIM was blocked without explanation and remained without mobile service or internet.
Rude treatment
A review about an eSIM transfer describes a representative speaking rudely and refusing accountability.
Unclear fees
A customer seeking SIM reactivation said the activation charge was mentioned but the amount was not provided.
Unresolved cases
One customer received only a reference to the back office and said the SIM issue was not resolved during the visit.
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The Bottom Line
du Kiosk - Oasis Mall is a convenient stop in Al Quoz for common du account and mobile-service tasks. Reviews mention buying a new device, fixing data issues, transferring an eSIM to a new phone, and cancelling home WiFi. Several customers say staff explained options clearly and guided them through complicated requests rather than rushing them.
The strongest feedback is about patient, knowledgeable support during practical problems. One customer said a home WiFi cancellation was completed after several other stores had failed to help, while another was guided step by step until an issue was resolved. That makes the kiosk worth considering when you need face-to-face help rather than a quick purchase.
Service is not consistent, however. Reviews describe a SIM being blocked without explanation, an eSIM problem handled rudely, and an activation fee that was mentioned without stating the amount. Waiting can also be a problem: one visitor reported more than an hour, and another said each customer could take hours.
For a complicated request, allow extra time, confirm any charges before proceeding, and ask for a clear next step if the case is referred to the back office.