New lines
Customers describe getting new mobile lines through a quick, professional process.
du Store - Al Barsha Mall
Al Barsha
du Store at Al Barsha Mall is a telecommunications branch for tasks such as getting a new mobile line, recovering a number or sorting out account details. Reviews often highlight patient explanations and efficient help with plan choices and account issues, though complex requests can take time.
Reputation Score
4.5
★★★★★
1,933 ratings
Source: Google Maps
The Good Stuff
Clear guidance
Several reviews say staff took time to explain plans, queries and account options clearly.
Quieter branch
One customer found this Al Barsha branch less crowded and experienced no waiting.
Number recovery
A customer reported getting a lost or blocked number back through a fast, smooth process.
Complex help
One review says a complicated problem was resolved with ease and a professional attitude.
Plan choices
A review specifically mentions clear help choosing home internet and phone packages.
Tips for a Better Visit
Try quieter times. Consider visiting when the branch is less busy; one review specifically reports no waiting because there were fewer people.
Confirm promotions. Before signing, ask how long the quoted monthly price applies; one 239-per-month quote was limited to six months.
Check details. For account changes, review every detail before leaving because one transaction failed with an application-data mismatch.
Allow time. Leave extra time for SIM collection or complicated account work; one customer waited an hour without receiving a SIM.
Follow up. If you have paid a bill to restore service, check that the line is actually reconnected before considering the issue closed.
Plan the visit
Practical details
Mall of The Emirates - 8 23rd St
Al Barsha Second - Al Barsha, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:30 PM, 2:00 PM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
new phone
One customer visited customer care specifically to get a new phone.
transfer sim from Etistlat to du
A review describes transferring a SIM from Etisalat to du as an easy process.
prepaid SIM card
Prepaid SIM cards are mentioned as one of the simpler services available at the branch.
Common Concerns
Line delays
One customer paid a bill but still had a disconnected line five days later after repeated calls.
SIM waiting
A customer waited an hour for a SIM card and said the same problem happened on two occasions.
Data errors
A complex account request took four visits and ended with an application data mismatch.
Unclear pricing
One customer was told 239 per month, then learned the quoted offer applied only for six months.
Poor explanation
A reviewer said they received no answers or useful explanation during their visit.
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The Bottom Line
du Store at Al Barsha Mall is a telecommunications branch for practical tasks including new mobile lines, number recovery, plan guidance and account changes. Reviews make the strongest case for straightforward requests: several customers describe quick processing, clear explanations and patient help with queries. You can also come here to choose home internet and phone packages, get a new phone or transfer a SIM from Etisalat to du.
One customer said a complicated problem was resolved with ease, while another had a number restored quickly. These examples suggest the branch can handle more than simple purchases when the transaction is carried out carefully. There is a less comfortable side.
A customer paid a bill but still had a disconnected line five days later, despite repeated calls about a technical issue. Another waited an hour for a SIM card on two occasions. A separate account-details request took four visits of one to two hours and ended with an application-data mismatch.
Before signing, confirm the full plan price and promotion duration; one customer was quoted 239 per month and only later told it applied for six months. For complex changes, check every detail on the paperwork and allow extra time. The branch may be quieter than other du centres, but speed is not consistent.