eSIM support
Customers report smooth help switching a physical SIM to an eSIM, including guidance through the kiosk process.
du Store - Dragon Mart 2
International City
du Store - Dragon Mart 2 is a telecom service provider in International City where you can handle practical du account needs within Dragon Mart 2. Reviews point to useful help with eSIM changes and postpaid-to-prepaid migrations, plus home internet enquiries—though service can vary by counter and timing.
Reputation Score
4.8
★★★★★
3,982 ratings
Source: Google Maps
The Good Stuff
Plan changes
The store handles postpaid-to-prepaid migrations, with several reviews describing the process as easy and well supported.
Clear advice
One review highlights knowledgeable package explanations and helpful advice before choosing a plan.
Home internet
A customer received charge details and a promised schedule for new home internet, with the service completed as agreed.
SIM issues
Reviews describe practical help with checking SIM problems, replacing SIM cards and activating services.
Quick handling
Several customers say requests were handled quickly, including account updates and device purchases.
Tips for a Better Visit
Avoid peaks. Visit outside peak hours if possible, since one review says waiting times can increase when the store is busy.
Confirm authorization. For a postpaid-to-prepaid switch, confirm that the authorized person is available before making a second trip.
Ask charges. For home internet, ask for the charges and installation schedule upfront; one customer says both were explained before completion.
Request eSIM. If you want to replace a physical SIM, ask directly about an eSIM and the activation steps available at the kiosk.
Plan the visit
Practical details
1st Floor, Entrance 5, Next to Novo Cinema, Dragon Mart 2
Warsan First - Dubai International City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 10:00 PM |
| Sat | 10:00 AM – 10:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
New device
The store is also mentioned in connection with getting a new device, with guidance through the process.
EID service
Updating EID details is another documented reason for visiting the branch.
Common Concerns
Uneven service
Some customers describe staff as rude, unprofessional and disrespectful, so the experience may depend on the counter.
Long waits
Waiting can stretch during busy periods; one older review describes spending more than an hour without being served.
Kiosk confusion
A customer trying to transfer an Etisalat number was sent between four kiosks and received no resolution.
Authorization delays
A postpaid-to-prepaid request required multiple visits because the authorized person was reportedly unavailable.
Slow counters
A review specifically singles out counters 3 and 4 for unhelpful, rude service.
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The Bottom Line
du Store - Dragon Mart 2 is a practical stop in International City for everyday du account work. Customers mention changing a physical SIM to an eSIM, moving numbers from postpaid to prepaid, replacing or activating SIMs, and arranging new home internet. The outlet is described as easy to locate within Dragon Mart 2 and generally well organised.
The strongest reviews focus on clear explanations and efficient problem-solving. Customers say agents have checked SIM issues, explained packages, helped with device purchases and provided home-internet charge details before completing the scheduled service. That makes the branch useful when you need a transaction explained rather than simply processed.
There is a real service-quality caveat. Several recent reviews praise helpful, polite support, but others report rude behaviour, unhelpful counters and requests being refused. One customer trying to transfer an Etisalat number was sent to four kiosks and spent hours without a result.
Another postpaid-to-prepaid request required returning after the authorised person was unavailable. If your request is time-sensitive, visit outside peak hours and confirm any authorisation requirement first. For number transfers, explain exactly what you need before accepting a different plan or being redirected.