Easy access
The airport location is easy to find for first-time UAE visitors, and one review describes 24-hour access with self-kiosks.
du Store - Dubai Airport Terminal 1
Al Garhoud
du Store at Dubai Airport Terminal 1 gives arriving travellers a convenient place to buy and activate a SIM, with self-kiosks mentioned by one reviewer. In Al Garhoud, it is useful for sorting out mobile connectivity immediately after landing, though plan activation and support have not been consistent for everyone.
Reputation Score
4.2
★★★★☆
849 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Several customers found staff friendly and patient, with quick help answering questions and choosing a SIM.
Quick service
One customer reported a smooth, hassle-free process when buying a data plan.
No deposit
A postpaid customer said DU did not require a deposit for the first payment.
Plan guidance
A reviewer said an agent eventually helped them find a small plan for a short trip.
Tips for a Better Visit
Check activation. Do not leave the counter until the SIM is working; one customer says the promised 10-minute activation failed.
Confirm price. Ask the agent to confirm the exact package and price before paying, especially if you saw a 49 AED offer advertised.
Check passport. Make sure your passport is scanned correctly and ask how registration is completed before relying on the SIM for data.
Handle cancellations. If you need to cancel postpaid service, arrange it before reaching the airport; a reviewer says airport branches do not process cancellations.
Try the kiosk. For a new arrival needing basic connectivity, the self-kiosks are described as a convenient activation option and the shop as open 24 hours.
Plan the visit
Practical details
Terminal 1, Dubai International Airport - Parking B - Arrivals - Airport Rd
Dubai Int'l Airport, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
tourist SIM card
Tourist SIM cards are mentioned as a common airport purchase, though one customer reported cancellation and refund problems after payment.
non stop data plan
One customer bought a non-stop data plan and praised the friendly, patient assistance and lack of a deposit.
free du sim card with 1gb free
One Terminal 1 traveller reported receiving a free DU SIM card with 1GB included.
Common Concerns
Activation failures
Some customers were given SIMs that did not activate as promised, leaving them without service or requiring another store visit.
Limited support
Reviews say the airport shop may not handle existing-SIM problems or postpaid cancellations, sending customers elsewhere.
Plan confusion
One customer says the advertised 49 AED package was unavailable and they were sold a 100 AED SIM instead.
Service inconsistency
While some describe warm assistance, others report rude or unwilling staff when asking for help with an existing SIM.
Registration issues
A passport scan problem reportedly led to a tourist SIM being blocked while ID details were renewed.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
$25
10GB
“I got 10GB for $25”Google review · May 2025
DXB
LOCAL
LOCAL
The Bottom Line
du Store at Dubai Airport Terminal 1 is mainly useful for travellers who need connectivity immediately after landing. Reviews mention buying a tourist SIM card, activating a new line through self-kiosks and choosing a non-stop data plan. One airport traveller also received a free du SIM card with 1GB included, although that experience may not represent every visit.
The strongest feedback is about convenience: the shop is easy to find for first-time UAE visitors, described as open 24 hours, and some customers found the staff friendly, patient and quick. One reviewer also appreciated that DU did not charge a deposit on the first postpaid payment. There is a real catch.
Several customers say their SIM did not activate, stopped working after a short period or was blocked because passport registration was handled incorrectly. Another says the advertised 49 AED package was unavailable and they paid 100 AED for a SIM instead. Existing-SIM issues and postpaid cancellations may be redirected to another branch, so this is more dependable for new arrivals than account administration.
Before leaving, test the service, confirm the package and price, and check that your passport details were registered correctly.