Birth certificates
Some birth-certificate requests are resolved quickly, including replacement copies printed in English and Arabic on the spot.
Dubai Health Authority
Al Jaddaf
Dubai Health Authority is a local government health office in Al Jaddaf handling services such as birth certificates, healthcare professional licensing and blood donation. Reviews suggest that face-to-face visits can be efficient when your documents are ready, though follow-up and call-centre experiences vary considerably.
Reputation Score
3.5
★★★★☆
396 ratings
Source: Google Maps
The Good Stuff
Children’s care
Al Jalila Children’s Hospital is praised for caring oncology staff and a child-friendly setting with activities for young patients.
Clear inspections
One inspection team was described as polite, clear and helpful, making the process feel smooth for the visiting business.
Helpful resolution
A complaint about a newborn certificate was resolved without the reviewer needing a court visit or AED 1,500 in document-related charges.
Tips for a Better Visit
Prepare originals. For a newborn certificate, bring the birth notification, both parents’ original passports and Emirates IDs, plus an attested marriage certificate.
Visit early. Go earlier in the day if possible: one reviewer warned that waiting times get longer later, while another was served within five minutes at 12:30 PM.
Verify requirements. Confirm document rules before travelling; a mismatched name may require a consulate affidavit, while one alleged affidavit requirement was unnecessary.
Use the office. For urgent birth-certificate questions, consider checking directly with the head office rather than relying only on call-centre advice.
Check access. If visiting the Al Jaddaf office, avoid men’s shorts: one visitor was refused entry under the stated dress-code policy.
Plan parking. Allow extra time for parking at the donation facility because construction has changed the surrounding roads.
Plan the visit
Practical details
Al Jadaf - Dubai
Al Jadaf, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Complaint delays
Several reviewers report months without updates on complaints, appeals or refund-related cases despite repeated follow-ups.
Licensing delays
Healthcare professionals describe lengthy verification and unresolved online licensing problems, including a PSV correction taking over six months.
Certificate delays
Physical newborn certificates have reportedly taken 11 days to three weeks or longer, delaying passports, visas and insurance.
Inconsistent advice
Call-centre guidance can conflict with what the office accepts, as one visitor was told to collect hard copies and then refused.
Slow counters
Visitors have reported long waits, handwritten tokens and too few active counters, turning a short task into an hours-long visit.
DXB
LOCAL
LOCAL
The Bottom Line
Dubai Health Authority is where residents and healthcare businesses handle practical government health matters, including newborn birth certificates, professional licensing and blood donation. Reviews also cover care at DHA-linked facilities such as Al Jalila Children’s Hospital and Dubai Hospital. The strongest pattern is that in-person help can be excellent when the right documents and staff are available.
Birth-certificate visits can be particularly efficient: one reviewer received a replacement printed in English and Arabic on the spot, while another received a digital copy within 15 minutes. The paperwork matters. Reviewers mention the birth notification, both parents’ original passports and Emirates IDs, and an attested marriage certificate.
Name mismatches may lead to an affidavit request. The main risk is delay after payment or submission. Physical certificates have reportedly held up passports, visas and insurance, while complaints and licensing appeals can sit unanswered for months.
Call-centre advice is not always consistent with office requirements, so confirm the details and keep records of follow-ups. For blood donation, reviews commonly describe clean facilities and kind, professional assistance. If you visit Al Jaddaf, go prepared for possible queues, changing parking routes and the stated shorts restriction at entry.