Fast Repairs
Several customers reported smooth accident repairs, including a car fixed and returned the same day by a referred workshop.
Dubai Insurance Head Office
Deira
Dubai Insurance Head Office is a corporate insurance office in Deira handling products such as health, motor and ILOE insurance. Reviews suggest its strongest experiences are accident-related car repairs when an approved workshop moves quickly, though medical approvals and claims follow-up can be difficult.
Reputation Score
2.5
★★★☆☆
764 ratings
Source: Google Maps
The Good Stuff
Workshop Referrals
Customers praised referrals to Active Auto Workshop and Apex Auto Garage for polite, efficient repair handling.
Helpful Guidance
One first-time customer said staff guided them clearly after a car accident and expected the agreed cash-loss amount to be paid.
Tips for a Better Visit
Request Checklist. Ask for one complete document checklist before submitting an ILOE claim; several customers reported documents being requested in stages.
Check Copay. Confirm consultation copayment terms in writing: one customer selected 0% copay but was still charged a copayment.
Keep Records. Save emails, uploads and claim documents; one claimant was told to start a new claim after more than a month of follow-up.
Allow Time. Allow extra time for medical visits and follow up actively, as one review describes spending 3–4 hours on approvals and checkups.
Confirm Workshop. For a motor claim, confirm the approved garage, repair method and transport arrangements before handing over the vehicle.
Escalate Formally. If replies stop, keep the written trail and consider a formal complaint; one customer filed with Sanadak after unanswered calls and emails.
Plan the visit
Practical details
37 Al Rigga Rd
Al Muraqqabat - Deira, Dubai
| Mon | 8:00 AM – 5:00 PM |
| Tue | 8:00 AM – 5:00 PM |
| Wed | 8:00 AM – 5:00 PM |
| Thu | 8:00 AM – 5:00 PM |
| Fri | 8:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
ILOE insurance
ILOE is mentioned in connection with mandatory cover, payment options and unemployment claims.
Dubai Care
Dubai Care is the health insurance product named repeatedly in reviews about approvals, medicines and customer service.
Common Concerns
Medical Delays
Medical approvals can take 30–40 minutes or several hours, even for consultations, tests and medicines.
Repeated Rejections
Reviews describe repeated requests and rejections for prescriptions, tests and procedures, including an endoscopy rejected 21 times.
Claim Delays
ILOE and motor claims were reported to remain unresolved for weeks or more than a month, with customers asked for further documents.
Poor Communication
Customers report unanswered emails, disconnected calls and unclear explanations from customer service and claims teams.
Rigid Requirements
An ILOE claim was rejected because a free-zone employer’s termination letter lacked a company stamp.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED 126
ILOE insurance coverage
“I ended up paying AED 126 for coverage that I will most likely never use”Google review · August 2026
DXB
LOCAL
LOCAL
The Bottom Line
Dubai Insurance Head Office in Deira is the administrative base for an insurer handling health, motor and ILOE cover. Customers use it for medical approvals, unemployment claims and accident-related car repairs. The clearest positive pattern is motor work: several reviewers described smooth claim handling through referred garages, including a same-day repair after inspection and parts ordering.
Health insurance is the main caution. Reviews describe waits of 30–40 minutes or several hours for consultations, tests and medicines, with repeated requests for medical reports. One endoscopy reportedly faced 21 rejections, while another patient waited 23 days for approval despite repeated doctor responses.
Some customers also say medicines were rejected or a stated 0% consultation copay did not match what they paid. ILOE claims drew similar complaints about staged document requests, unclear explanations and rejections after weeks of follow-up. A termination letter without a company stamp was cited as the reason for one rejection.
Motor claims are not uniformly easy either: another reviewer reported six weeks for a three-day repair and conflicting workshop instructions. If you proceed, request a complete checklist and coverage terms in writing, keep every upload and email, and confirm the approved garage before moving a vehicle. Expect to follow up rather than assume a call or email will resolve the matter promptly.