Smooth Visits
One visitor reported a fast, friendly first visit with the banking process completed smoothly.
Dubai Islamic Bank (DIB) | Al Maktoum Branch, Dubai
Port Saeed
Dubai Islamic Bank’s Al Maktoum Branch serves everyday banking needs in Port Saeed, including account opening, salary transfers, loan matters and routine transactions. Reviews show that some visits are handled quickly and smoothly, but long queues, unclear instructions and inconsistent customer service can make simple requests take much longer than expected.
Reputation Score
2.0
★★☆☆☆
195 ratings
Source: Google Maps
The Good Stuff
Helpful Support
A review describes a staff member stepping in calmly to help resolve difficult banking issues.
Tea Gesture
One customer appreciated being offered a cup of tea while receiving help with bank issues.
Tips for a Better Visit
Go Early. Arrive early in the morning; one review says visiting around noon or 1pm is unlikely to help with the queue.
Allow Hours. Keep several hours free even for a basic transfer, account closure or other counter request.
Confirm Documents. Before returning, confirm every required document, as one salary-transfer account applicant was repeatedly sent back for tenancy paperwork.
Track Tokens. Take your token and monitor the queue closely; one customer left for lunch and shopping yet still had 35 people ahead on return.
Get Clarity. Ask staff to explain the next step and timing in writing or clearly before leaving, especially for refunds or account restrictions.
Try Alternatives. If the queue or guidance becomes unworkable, consider another DIB branch; one reviewer received correct information at the IBN branch.
Plan the visit
Practical details
Al Maktoum Branch - Al Ittihad Rd
Port Saeed - Deira, Dubai
| Mon | 8:00 AM – 2:00 PM |
| Tue | 8:00 AM – 2:00 PM |
| Wed | 8:00 AM – 2:00 PM |
| Thu | 8:00 AM – 2:00 PM |
| Fri | 7:15 AM – 11:30 AM |
| Sat | 8:00 AM – 2:00 PM |
| Sun | Closed |
Popular Mentions
Bank statement or letter
A review describes a request for a bank statement or letter taking more than 90 minutes despite the branch not being crowded.
International transfer
One customer reported waiting more than a month for information about an international transfer exceeding AED 60,000.
Common Concerns
Long Queues
Customers repeatedly describe waits of two to three hours, with one still facing 35 people after being away for over an hour.
Slow Counters
Reviews report too few active counters and service taking between half an hour and an hour per customer.
Rude Reception
Several visitors report rude replies from reception, security and counter staff, including an unpleasant interaction at the entrance.
Unclear Guidance
Customers describe receiving wrong or incomplete instructions about refunds, account unblocking, documents and where to complete loan settlements.
Unreachable Call Centre
The call centre is criticised for not connecting or answering, leaving some customers to visit the branch for follow-up.
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The Bottom Line
Dubai Islamic Bank’s Al Maktoum Branch in Port Saeed handles practical banking tasks such as opening an account for salary transfer, requesting bank statements or letters, making transfers and dealing with car-loan settlement. There are occasional bright spots: one first-time visitor found the process fast and smooth, while another described calm, hands-on help with a difficult banking problem. The main issue is time.
Multiple reviews describe waits of two or three hours, and one customer returned after lunch and shopping to find 35 people still ahead in the queue. Another said a basic transfer took more than three hours. Reviews also mention only one or two counters operating, staff appearing distracted, and service taking 30 to 60 minutes per customer.
Customer treatment and communication are inconsistent. Some visitors praise helpful assistance, but others report rude behaviour from security, reception and counter staff. The call centre is also criticised for not answering, while account restrictions, refunds, loan settlements and document requirements have reportedly involved unclear or conflicting instructions.
If you need to visit, go early, allow most of the day, and confirm every required document before leaving. For complex matters, it may be worth checking whether another DIB branch can handle the request.
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