SIM guidance
Staff have helped customers choose budget-friendly SIM plans and explained the process clearly.
e& (etisalat and) - Dragon Mart
International City
e& (etisalat and) at Dragon Mart is a telecommunications service provider in International City for mobile and home connectivity needs. Reviews specifically mention help with SIM cards, eSIM transfers, internet subscriptions, number cancellations and package selection, although the in-store experience can vary.
Reputation Score
3.8
★★★★☆
270 ratings
Source: Google Maps
The Good Stuff
eSIM help
Customers have received guidance through the application when changing a number to eSIM.
Clear explanations
Reviews describe patient explanations of package options and Wi-Fi terms before customers decide.
Issue resolution
The store has resolved billing, internet and other service problems for some visitors.
Fast visits
One customer found the kiosk less busy and completed a number cancellation quickly.
SIM machine backup
A staff member assisted a customer even when the SIM machine was out of ink.
Tips for a Better Visit
Allow time. For self-service cancellations, allow extra time or avoid peak periods: one visitor waited 40–50 minutes for assistance.
Check machines. If updating your Emirates ID, check the vending machine first; one customer encountered problems over five days.
Confirm cancellations. After cancelling home wireless service, verify the cancellation was completed correctly to avoid a penalty or repeat request.
Confirm installation. For internet installation, confirm the appointment through customer care as well as at the branch.
Ask about points. When paying a bill, ask whether you have Smiles points available for redemption.
Try the kiosk. The kiosk in front of Nesto Hypermarket handles payments and Emirates ID updates.
Plan the visit
Practical details
Carrefour - Dragon Mart Inside Dragon Mart - 2 Al Awir Road - Dubai-Near to JOANNA, near - Al Awir Road
Warsan First - Dubai International City, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
internet subscription
Customers have visited for internet subscriptions and received help understanding available options.
Smiles points
One bill-payment visit included an explanation of redeemable Smiles points.
Common Concerns
Long waits
Two reviews describe waiting 40–50 minutes for help at the self-service machine.
Machine trouble
A customer reported repeated problems with the vending machine while trying to update an Emirates ID.
Poor follow-up
One cancellation was processed incorrectly, leading to a penalty and a second cancellation request.
Branch redirection
Some visitors were sent to customer care or online support instead of receiving a clear in-store resolution.
Inconsistent service
Reviews range from attentive assistance to complaints about rude or dismissive staff interactions.
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The Bottom Line
This e& outlet at Dragon Mart serves International City customers with practical telecom tasks rather than just handset shopping. Reviews mention obtaining a SIM card, moving a number to eSIM, taking out an internet subscription, changing or cancelling a number, and sorting out billing or internet problems. Several customers appreciated patient explanations of packages and Wi-Fi terms before committing.
The strongest experiences are very staff-dependent. Some visitors had their issue solved smoothly, received help choosing a budget-friendly plan, or even got assistance when the SIM machine was out of ink. One customer also discovered unused Smiles points while paying a bill.
The kiosk in front of Nesto Hypermarket is mentioned as a place to pay and update an Emirates ID. There are important caveats. Two recent reviews describe waiting 40–50 minutes beside the self-service machine without assistance, while another reports repeated vending-machine trouble during an Emirates ID update.
A home wireless cancellation was allegedly processed incorrectly, resulting in a penalty and a second cancellation. Internet installation appointments should also be confirmed independently after one booking was not found by customer care. In short, this branch can be efficient for a straightforward visit, but allow time for machine-based or cancellation-related requests and double-check the final status.