Chocolate Range
A broad selection includes white, milk and dark chocolates blended with nuts and other flavours.
EATALY Dubai Mall, Venchi Chocolate Counter
Downtown Dubai
At Eataly Dubai Mall in Downtown Dubai, Venchi is a chocolate shop and gelato counter where you can compare Italian-style flavours, pick up gift chocolates or sit down for treats such as an affogato. Reviews particularly highlight the dark chocolate and pistachio gelato.
Reputation Score
4.4
★★★★☆
212 ratings
Source: Google Maps
The Good Stuff
Gelato Favourites
Dark chocolate and pistachio gelato are repeatedly praised, with Bronte Pistachio and Chocoviar making a strong pairing.
Tastings
Staff may let you sample flavours before choosing, which is useful when deciding between rich chocolate options.
Dessert Pairing
The affogato combines smooth gelato with freshly brewed espresso, a standout option for a coffee-based dessert.
Vegan Flavours
Mango and raspberry gelato were praised for their fresh fruit taste as vegan-friendly choices.
Gift Sets
Chocolate gift sets are available, with reviewers noting plenty of options and attractive presentation.
Calm Setting
The shop has a beautiful display and a calm atmosphere for a short dessert stop.
Tips for a Better Visit
Sample First. Ask to taste flavours before committing; one customer compared Chocoviar and Cremino before choosing two scoops.
Check Limits. If you want several samples, ask about the tasting limit first: one visit allowed three flavours.
Try Pairings. For a richer order, consider pairing Bronte Pistachio with Chocoviar; the combination was specifically praised.
Plan Seating. Expect limited seating rather than a spacious café setup; a review counted only three tables.
Dark Chocolate. Dark-chocolate fans have plenty to explore, from dark chocolate gelato to multiple chocolate varieties.
Vegan Choice. For a dairy-free-leaning fruit option, ask about the mango and raspberry vegan-friendly flavours.
Plan the visit
Practical details
Lower G floor, Dubai Mall, Financial Centre Road, Downtown Dubai
Burj Khalifa - Downtown Dubai, Dubai
| Mon | 9:00 AM – 12:00 AM |
| Tue | 9:00 AM – 12:00 AM |
| Wed | 9:00 AM – 12:00 AM |
| Thu | 9:00 AM – 12:00 AM |
| Fri | 9:00 AM – 1:00 AM |
| Sat | 9:00 AM – 1:00 AM |
| Sun | 9:00 AM – 12:00 AM |
Popular Mentions
Nutella crepe
The Nutella crepe was praised for its rich, high-quality chocolate.
Hot chocolate
The hot chocolate was described as balanced—not too light and not too thick.
Tiramisu
Tiramisu appears as one of the well-liked dessert choices, alongside ice cream.
Common Concerns
Limited Seating
Seating is tight, with one review reporting only three tables.
High Prices
Several customers found the chocolates or desserts expensive, including a complaint about 15 AED per 100g.
Gelato Consistency
Some reviews found the gelato less authentic than in Italy, while another reported solid, crystallised flavours.
Service Inconsistency
Service is often praised but some visits involved rude behaviour or noticeably lacking attention.
Dry Cone
One customer liked the gelato but found the cone noticeably dry.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
27 AED
small cone
“Ordered the small cone (27 AED) - which includes 2 scoops”Google review · March 2025
34aed
hot chocolate
“The price for hot chocolate is 34aed, which is not cheap but worth it”Google review · May 2024
DXB
LOCAL
LOCAL
The Bottom Line
Venchi at Eataly Dubai Mall is a convenient Downtown Dubai stop for Italian-style chocolate and gelato. You can choose individual chocolates or a gift set, compare gelato flavours, or order a dessert drink such as the affogato. Dark chocolate, pistachio and the creamy texture of several gelato flavours are the main attractions in the reviews.
There are some useful details for choosing. One customer paired Bronte Pistachio with Chocoviar, while others singled out the Afogato, Nutella crepe, tiramisu and hot chocolate. Vegan-friendly mango and raspberry flavours were also praised.
Staff are often described as friendly and helpful, and some customers were offered tastings before deciding. The experience is not completely consistent. A few reviewers felt the gelato lacked the authenticity or flavour of Venchi in Italy; another found some flavours frozen solid with crystals.
Service ranges from excellent to disappointing, and seating is notably limited, with one review mentioning three tables. Prices may also give pause: a small two-scoop cone was reported at 27 AED, hot chocolate at 34 AED, and chocolates at 15 AED per 100g. It is worth checking the tasting limit and choosing carefully if you are visiting mainly for gelato.