Strong discounts
Customers repeatedly mention substantial discounts, including deals on restaurant orders and cheaper repeat orders.
EatEasy - Order Food Online
Jumeirah Lake Towers
EatEasy is a Dubai-based online food-ordering portal and app, letting you browse restaurants and order meals for delivery. Reviews make its discounts, broad restaurant choice and straightforward ordering process the main reasons to consider it in Jumeirah Lake Towers, though delivery support can be inconsistent.
Reputation Score
3.8
★★★★☆
261 ratings
Source: Google Maps
The Good Stuff
Easy ordering
The app is described as easy to use, with restaurant filters for location, price and rating.
Restaurant choice
Users value the wide range of restaurants available through the app.
Live tracking
Real-time order tracking is a useful feature when an order is progressing normally.
Fast deliveries
Several customers report fast service, including one who received fresh, hot food with efficient delivery.
Tips for a Better Visit
Check timing. Before paying, check the promised delivery window: one customer was not told until after ordering that it could take 1.5 hours.
Save evidence. Keep the confirmation, payment record and chat history; one Apple Pay order triggered several different refund timelines.
Use tracking. Use real-time tracking when available, as one customer found it helpful for following an order’s progress.
Allow delays. Avoid using the service for time-sensitive meals; one order took over two hours and had to be collected from the restaurant.
Plan the visit
Practical details
BB2, Mazaya Business Avenue - 306 3rd Floor
Al Thanyah Fifth - Jumeirah Lakes Towers, Dubai
| Mon | 9:00 AM – 6:00 PM |
| Tue | 9:00 AM – 6:00 PM |
| Wed | 9:00 AM – 6:00 PM |
| Thu | 9:00 AM – 6:00 PM |
| Fri | 9:00 AM – 5:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Simplylife point
A customer used Simplylife points for a pickup order placed through EatEasy.
live chat
Live chat is the main support route mentioned in several reviews, though its responsiveness is disputed.
Common Concerns
Refund delays
Multiple customers say refunds after failed or cancelled orders were delayed, with changing promised timelines.
Weak support
Reviews describe unanswered calls and live chats that close or stop responding before the issue is resolved.
Late delivery
Some orders reportedly took 90 minutes to more than two hours, including food left cold at the door.
Order cancellations
Customers report repeated cancellations attributed to unavailable riders, including during evening orders.
Wrong status
Several reviews say orders were marked delivered even though the customer had not received the food.
DXB
LOCAL
LOCAL
The Bottom Line
EatEasy is a Dubai food-ordering portal and mobile app where you can browse restaurants, filter options by location, price and rating, and arrange delivery. Its clearest appeal is value: customers repeatedly mention heavy discounts, including a discount on the next order from a restaurant they liked. There is also a broad restaurant choice, and the ordering interface is described as easy to use.
When everything runs normally, the experience can be quick. Reviews mention fast delivery, food arriving fresh and hot, and real-time tracking that helps you follow an order. Some customers also say they order through the app daily or have used it for several years.
The important caution is reliability when something goes wrong. Other customers report waits of 90 minutes to more than two hours, unavailable riders, incorrect “delivered” statuses and food left at the wrong address or doorstep. Refunds after undelivered or cancelled orders are a recurring concern, with some reviewers receiving changing timelines or no resolution.
Support is mainly criticised for unanswered calls and chats that close before the problem is fixed. Check the delivery estimate before paying, keep payment and order records, and avoid relying on EatEasy for a time-sensitive meal.