Surgery Cover
One customer had kidney stone laser surgery and reported that the procedure was fully covered with no payment required.
ECare International
Oud Metha
ECare International is an insurance company in Oud Metha. Reviews show customers use it for medical pre-authorisations and claims, including CT scans and procedures such as kidney stone laser surgery. It may suit policyholders who want WhatsApp guidance, but approval speed and coverage decisions vary sharply in the feedback.
Reputation Score
4.1
★★★★☆
6,700 ratings
Source: Google Maps
The Good Stuff
Emergency Approval
A choking-related emergency department request was approved quickly, without the delay reported in many routine cases.
WhatsApp Help
Several customers found WhatsApp support convenient, responsive and useful for receiving clear guidance.
Network Guidance
A customer received immediate help finding hospitals and clinics covered for an orthopaedic consultation.
Portal Support
The IT team resolved one registration problem through chat in less than 30 minutes.
Tips for a Better Visit
Confirm Clinics. Before visiting, confirm directly with the clinic that it is covered; one customer found listed clinics were not always in-network.
Check Terms. Read the policy terms and waiting periods carefully before buying, especially for pregnancy-related care.
Allow Time. Build in extra time for approvals: one accident-related X-ray reportedly took two to three hours to clear.
Save Documents. Keep every report and submission record, as customers reported repeated requests for documents during claim reviews.
Use Chat. Try the WhatsApp channel for guidance when available; customers describe it as faster and clearer than some phone interactions.
Plan the visit
Practical details
Oud Metha, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
CT Scan
A customer said approval for a CT scan was initially delayed but was granted after the required reports and documents were provided.
WhatsApp Chat
Customers mention WhatsApp as a convenient channel for clear guidance, approvals and support with insurance questions.
Common Concerns
Approval Delays
Customers describe long waits for admissions, scans, medicines and consultations, sometimes despite complete documentation.
Claim Rejections
Diagnostic tests, medicines and specialist consultations were repeatedly reported as rejected without clear explanations.
Repeated Documents
One surgery claim remained pending while the customer was repeatedly asked to submit the same documents.
Poor Communication
Some customers reported unanswered emails, inconsistent answers and difficulty reaching support by phone.
App Problems
The app was reported to hang repeatedly and show no data when customers searched for network providers.
DXB
LOCAL
LOCAL
The Bottom Line
ECare International is a health insurance company in Oud Metha. Customers use it for pre-authorisation and claims linked to consultations, diagnostic work such as a CT scan, medicines and hospital procedures. The strongest positive example is a kidney stone laser surgery that one customer said was fully covered, with nothing to pay.
Another customer reported rapid approval for emergency treatment after a child’s choking incident. The experience is far from consistent. Several reviews describe lengthy waits for admission, scans, medicines or specialist consultations, even after documents were submitted.
One patient waited more than 24 hours for admission approval; another waited two to three hours for an X-ray after an accident. Repeated document requests and unexplained rejections are recurring concerns, particularly around diagnostic tests, pregnancy care and medication. Customer support can be helpful through WhatsApp, including guidance on which clinics are in-network and assistance with portal issues.
However, other customers report unanswered emails, changing answers and difficulty reaching the team by phone. The app has also been criticised for hanging and showing “data not found” during network searches. Before relying on the cover, confirm the clinic directly, check waiting periods and policy exclusions, and allow plenty of time for approvals.
Keep copies of every report and submission.
People Also Search
No related places available yet.