Fast Fix
One resident reported that an apartment issue was fixed within 24 hours after emailing EDACOM.
EDACOM
Motor City
EDACOM is a property management company serving Motor City, handling resident needs such as Ejari paperwork, move-in permits, access cards and maintenance requests. Reviews include occasional fast fixes, but the clearest recurring concern is slow communication and unresolved building problems, meaning routine documents and emergencies may require…
Reputation Score
1.8
★★☆☆☆
135 ratings
Source: Google Maps
The Good Stuff
Field Managers
A reviewer noticed community managers overseeing requests in the field and some repainting of older buildings.
Quick Response
One resident said EDACOM and security acted quickly to address construction noise outside permitted hours.
Tips for a Better Visit
Confirm Permits. Before moving or arranging work, confirm whether a move-in permit is needed and how long approval takes.
Get Receipts. Ask for a clear explanation and prompt invoice for every fee; one Ejari invoice reportedly took 10 days.
Plan Cards. Request extra access cards early, as one additional card was still unavailable after ten days.
Keep Records. Save emails, call logs and case numbers; one drainage complaint involved 17 emails and more than three hours of calls.
Escalate Emergencies. For leaks or electrical risks, escalate quickly rather than relying only on a promised callback from an emergency team.
Allow Time. Allow extra time for clearance and other simple documents, which reviewers say can take much longer than expected.
Plan the visit
Practical details
Office Building CONTROL TOWER, Unit 801
Al Hebiah First - Dubai Motor City, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Ejari fee
Residents mention paying the Ejari fee through Harbor Real Estate or EDACOM, with one invoice taking ten days to arrive.
move-in permit
A move-in permit is mentioned as a requirement for moving into a property, although one resident said it was not communicated beforehand.
access card
Access cards are a recurring resident service, with reviews mentioning delays and charges for replacement cards.
clearance
Clearance is mentioned as a simple documentation request that residents say can take too long.
Common Concerns
Slow Replies
Residents report unanswered emails, long phone waits and repeated follow-ups without meaningful action.
Emergency Delays
Reviews describe serious leaks and flooding where promised emergency help did not arrive.
Maintenance Issues
Reported problems include drainage, mold, water leaks, broken access doors and poorly maintained common areas.
Noise Control
Residents describe prolonged drilling, overnight construction and weak enforcement of community noise rules.
Cumbersome Admin
Some residents say permits and documents require office visits, long waits or repeated chasing.
DXB
LOCAL
LOCAL
The Bottom Line
EDACOM manages residential communities in Motor City, with resident-facing tasks including Ejari paperwork, move-in permits, access cards and maintenance requests. One reviewer said an apartment issue was fixed within 24 hours, while another noticed community managers in the field and repainting of older buildings. Those are useful signs, but they are not the prevailing experience in the supplied feedback.
The recurring problem is follow-through. Residents describe unanswered emails, long waits on calls and case numbers that go nowhere. A drainage complaint reportedly involved 17 emails and more than three hours of calls; a separate mold complaint remained unanswered for seven months.
Emergency maintenance is a serious concern: reviewers describe ceiling leaks through electrical points and a flooded apartment where promised help did not arrive. Everyday administration can also be cumbersome. A move-in permit reportedly took five days to sign, an additional access card was still pending after ten days, and some requests required a physical office visit.
Residents also mention drilling and construction noise, broken access doors and cameras, poor common-area upkeep, lift shutdowns without notice and recurring water issues. If you deal with EDACOM, keep case numbers, emails and payment records, and confirm permit requirements before moving or arranging work. For urgent leaks or safety issues, escalate promptly rather than assuming a callback is underway.