Product guidance
Sales staff often explain product features clearly and help shoppers choose without pressure.
EMAX - Oasis Center - Dubai
Al Quoz
EMAX at Oasis Center is an electronics store in Al Quoz where shoppers can compare devices and home appliances. Reviews highlight helpful guidance when choosing iPads and laptops, along with clear explanations of product features, warranties and model differences.
Reputation Score
4.4
★★★★☆
2,014 ratings
Source: Google Maps
The Good Stuff
Phone selection
The mobile department is described as well organised, with a good selection of latest phones.
Appliance expertise
Reviews describe useful model comparisons for kitchens and home appliances, rather than simple spec-sheet sales talk.
Warranty explanations
For smaller appliances, staff have explained product features, warranty terms and the pros and cons of different choices.
Delivery setup
One home-appliance purchase included delivery and installation that the reviewer found quick and well coordinated.
Payment help
A customer received help setting up Tabby and splitting a phone purchase into instalments.
Tips for a Better Visit
Compare models. Ask for feature-by-feature comparisons, especially for phones or appliances, so the differences are clear before buying.
Check terms. Before paying for a protection package, confirm replacement fees and the exact subscription terms in writing.
Plan follow-up. For returns or faulty products, keep all paperwork and follow up promptly rather than relying on a promised call.
Confirm stock. For large appliances, verify availability and delivery timing before completing the purchase.
Check assistance. If you need a screen protector or back-cover installation, confirm that an available staff member can handle it before making a special trip.
Plan the visit
Practical details
Oasis (GRF) Center - 2 2nd Interchange
Al Qouz First - Al Quoz, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 12:00 AM |
| Sat | 10:00 AM – 12:00 AM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
iPad
Customers mention quick purchases and helpful guidance when choosing an iPad.
Xiaomi phone
A Xiaomi phone purchase included a detailed walkthrough of its features, reviews and specifications.
Bosch built-in appliances
Reviews mention informed guidance when comparing Bosch built-in appliances for a kitchen renovation.
Lifetime Screen Protector Subscription
This protection package is mentioned in a complaint about unclear replacement-fee expectations.
Common Concerns
After-sales delays
One faulty-product case involved three visits, a three-week wait and paperwork that was later found not to have been completed.
Stock problems
An oven purchase was reported out of stock after a week, with an immediate refund also unavailable.
Service availability
A customer made three visits for a screen protector and back-cover installation but found no available staff each time.
Subscription confusion
One customer expected free lifetime screen-protector replacements but was asked for a 20 AED service charge.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
20 AED
first screen-protector replacement
“However, when I visited today for my first replacement, I was shocked to be asked for a 20 AED service charge”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
EMAX at Oasis Center in Al Quoz is a broad electronics store for phones, tablets, laptops and household appliances. Reviews are especially useful for shoppers who want help choosing rather than simply browsing: customers describe clear explanations of phone features, laptop guidance, and detailed comparisons for refrigerators, ovens and built-in kitchen appliances. The mobile department gets credit for its selection of latest phones, while appliance shoppers have reported good explanations of warranties, model differences and practical features.
One customer also received help setting up Tabby instalments, and another reported quick, well-coordinated delivery and installation after upgrading home appliances. That makes the store worth considering for larger purchases where advice and logistics matter. The main caution is after-sales consistency.
Reviews describe a faulty product taking three visits and three weeks to progress, plus paperwork that had not been completed. Another customer was told an oven was out of stock only after a week and could not receive an immediate refund. Screen-protector service was also unavailable during three separate visits, and one buyer disputed a 20 AED replacement charge after being promised lifetime-free replacements.
Confirm stock, delivery, return procedures and protection-plan fees before paying, and keep the paperwork for any follow-up.