Worldwide tickets
Air tickets are available for destinations worldwide, including transit itineraries.
Emirates Group Technology Center (EGTC)
Port Saeed
Emirates Group Technology Center (EGTC) is a corporate office in Port Saeed that also handles Emirates travel queries and ticketing. Reviews mention buying worldwide and transit tickets, as well as help with date changes, cancellations and refunds—useful when an online booking needs human attention.
Reputation Score
4.5
★★★★★
413 ratings
Source: Google Maps
The Good Stuff
Travel support
Visitors report clear, patient help with ticket date changes, cancellations and refund queries.
Travel outlet
An Emirates ticketing office and dnata travel outlet are available in the same building.
Organized visits
One review describes the facility as easy to locate and efficient within its stated opening hours.
Fast service
A customer specifically described the service as very fast.
Helpful counters
Counter 5 is specifically mentioned as having cooperative staff.
Tips for a Better Visit
Verify changes. For a rebooking, check the itinerary in the system before leaving and keep the confirmation email; one change later showed as invalid.
Check hours. Plan around the stated 10:00 AM–5:30 PM hours; the review says Sunday is closed.
Allow time. If your visit involves ticket sales or a complicated change, allow extra time because one customer reported waiting one or two hours.
Keep refund records. For refunds, retain cancellation emails and ask for the ARN, since one review says it was not provided after a delay.
Expect parking issues. Do not rely on finding a parking space immediately; one visitor said the parking was always full.
Use both outlets. For holiday planning, check both the Emirates airline office and the dnata travel outlet in the building.
Plan the visit
Practical details
28 Al Ittihad Rd
Port Saeed - Deira, Dubai
Common Concerns
Booking mismatch
One visitor received confirmed change details but was later told the flight change had not happened and the original booking was a no-show.
Parking shortage
Parking was reported as consistently difficult, with spaces always full.
Refund delays
A refund reportedly exceeded 25 days despite an email stating 15 working days, with no ARN provided.
Older building
Several reviews describe the office as old or needing renovation, including a request to restore its former facade.
Slow handling
One frustrated visitor described slow check-in, long ticket-office waits and unclear hand-offs between supervisors and sales.
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The Bottom Line
EGTC is more than an IT workplace: reviews describe it as an Emirates ticketing office where you can buy air tickets for destinations worldwide, including transit itineraries. The office also handles booking changes, cancellations and refund queries. A dnata travel outlet is mentioned in the same building, making this a useful in-person stop when self-service tools are not enough.
The strongest reviews describe patient, knowledgeable help. Visitors received guidance on ticket date changes, cancellation details and refund processing, while another review calls the service very fast and specifically mentions cooperative staff at counter 5. The facility is described as well-organized and easy to locate, with stated hours of 10:00 AM to 5:30 PM from Saturday to Friday and Sunday closed.
There are practical caveats. Parking was reported as always full, and older reviews describe the building as old or in need of renovation. More seriously, one March 2026 visitor received an email and app itinerary showing a confirmed flight change, then was told the change had not happened and the original booking was a no-show.
Another refund case stretched beyond 25 days without an ARN. Keep every confirmation and ask staff to verify changes before you leave.