Fast resolutions
Several reviews describe banking issues being resolved quickly, including one case completed in a minute.
Emirates Islamic - Al Barsha Heights Branch
Barsha Heights
Emirates Islamic - Al Barsha Heights Branch is a bank in Barsha Heights offering Shariah-compliant personal and corporate banking. Reviews point to quick help with business accounts and mobile banking, although business-banking hours and follow-up on unresolved issues are worth checking before you go.
Reputation Score
4.5
★★★★★
298 ratings
Source: Google Maps
The Good Stuff
Clear explanations
Customers say staff explain processes patiently and clearly, making transactions easier to follow.
Business support
The branch team is described as welcoming and efficient for company-account customers.
Document retrieval
A customer reported getting a requested document retrieved with a particularly swift turnaround.
Patient assistance
Staff stayed calm and helpful while a customer made several attempts to match a signature.
Busy branch
One teller was praised for handling a growing queue and high customer volume efficiently.
Clean setting
A review specifically describes the branch as neat and clean.
Tips for a Better Visit
Check hours. Confirm business-banking hours before travelling; one visitor made two trips after finding service ended at 2 and Sunday was closed.
Track cases. For an online-transfer problem, ask for a written update and a clear resolution timeline rather than relying on an open-ended follow-up.
Check deposits. After using the Deposit Machine, confirm whether the money was credited before leaving, as one transaction returned an error with no clear status.
Allow time. If your request involves signatures, allow extra time: one customer needed several attempts but received patient assistance.
Plan the visit
Practical details
Al, I-Rise Tower
Al Thanyah First - Barsha Heights, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 11:30 AM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | Closed |
Popular Mentions
Amazon credit card
A customer mentions using the Amazon credit card for points on Amazon.
mobile banking
Customers mention receiving help to set up and navigate mobile banking.
Deposit Machine
The Deposit Machine is mentioned in a complaint about an accepted deposit followed by an error message.
online banking
One customer received assistance with an online banking problem at the branch.
Common Concerns
Unclear hours
Business-banking timings were difficult to find; one visitor discovered service ended at 2 and the branch was closed on Sunday.
Poor follow-up
A missing online transfer remained unresolved for almost six months despite documents being submitted in person.
Deposit issue
A Deposit Machine accepted money, displayed an error and left the customer to pursue the matter through the call centre and another branch.
Unfriendly visit
One review says staff treated customers poorly after calling them in to start a service process.
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Islamic - Al Barsha Heights Branch is a Barsha Heights bank for everyday Islamic banking, personal finance and company-account needs. Reviewers describe efficient counter service, clear explanations and quick help with account issues, documents and online banking. That makes it worth considering when you need face-to-face assistance rather than trying to untangle a problem alone.
Customers specifically mention the Amazon credit card, which gives points on Amazon, as well as help setting up and navigating mobile banking. Business services also receive positive comments, but the practical details are less smooth: one customer had to visit twice to discover that business banking finished at 2 and was closed on Sunday. Check the hours before making the trip.
There are also a few important cautions. A missing online transfer reportedly sat unresolved for nearly six months despite documents being submitted. Separately, a Deposit Machine took money, displayed an error and gave no confirmation of whether the deposit had gone through.
If you use the machine, verify the transaction status before leaving and keep your case reference. The branch is described as neat and clean, and reviews include examples of staff managing queues, signature problems and document requests patiently, though service quality and follow-up may depend on the issue.