Clear guidance
Customers say staff explain banking services and processes clearly, including during a savings-account application.
Emirates Islamic - Al Wasl Road Branch
Al Safa
Emirates Islamic - Al Wasl Road Branch is a Shariah-compliant bank in Al Safa for everyday banking and financial requests. Reviews highlight help with savings-account opening, deposits, credit-card problems and manager’s cheques, with service often made easier by patient, efficient staff.
Reputation Score
3.9
★★★★☆
376 ratings
Source: Google Maps
The Good Stuff
Efficient deposits
A teller processed a cash deposit efficiently while answering the customer’s questions.
Accountable support
One salary-credit issue was followed up across multiple levels and resolved before the expected timeline.
Well maintained
One customer found the branch clean, organised and calm during a successful visit.
Tips for a Better Visit
Allow time. Build in extra time for branch visits: one customer waited 45 minutes without ticket movement.
Check forms. If submitting transfer forms, confirm they are current and correctly completed before queuing, as one visit ended with forms being rejected.
Track queue. Keep an eye on the ticket display and speak up if your number is missed; one depositor said the teller called the next customer.
Ask clearly. For a complicated request, ask for clear instructions at the start because one visitor reported repeated redirection and delays.
Use digital. For routine banking, consider checking the bank application first; one customer described it as more advanced than other banking apps they had used.
Plan the visit
Practical details
First floor, Al Ferdous complex - Al Wasl road - building 4 entrance G
Al Safa 1, Dubai
| Mon | 8:00 AM – 8:00 PM |
| Tue | 8:00 AM – 8:00 PM |
| Wed | 8:00 AM – 8:00 PM |
| Thu | 8:00 AM – 8:00 PM |
| Fri | 8:00 AM – 11:30 AM |
| Sat | 8:00 AM – 8:00 PM |
| Sun | Closed |
Popular Mentions
credit card
A customer received branch help after a credit card was blocked because of fraudulent transactions.
managers cheque
One customer said a manager’s cheque request was completed within half an hour.
Common Concerns
Long waits
Some visitors report extended waits, including 45 minutes with no visible movement in the ticket number.
Queue errors
A customer waiting to deposit cash said their number was skipped and the next customer was called.
Form confusion
One visitor said multiple transfer forms were accepted only to be rejected later as incorrect, despite having used the same forms before.
Uneven service
Reviews include complaints about staff redirection, delays and inconsistent courtesy between customers.
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Islamic - Al Wasl Road Branch is a Shariah-compliant bank in Al Safa where customers handle everyday transactions and more involved requests. Reviews specifically mention opening a savings account, making deposits, arranging a manager’s cheque and resolving credit-card problems, including a blocked card linked to fraudulent transactions. The strongest pattern is helpful, patient service.
Customers describe clear explanations, efficient processing and quick problem-solving, while another review says a salary-credit issue received active follow-up and was resolved ahead of schedule. The branch has also been described as clean, organised and calm, which helps when a request needs more than a quick counter visit. There is a less consistent side to the experience.
Several visitors report long waits, including 45 minutes without movement in the ticket number, and one customer said their queue number was skipped during a cash deposit. Another reported being redirected and later told that previously used transfer forms were incorrect. For anything time-sensitive, allow extra time, check your forms before joining the queue and monitor the ticket system.
The mobile application may be worth checking first for routine needs, as one reviewer considered it more advanced than other banking apps they had used.