Quick visits
Several customers describe routine requests, including statements and document collection, as being completed quickly and smoothly.
Emirates Islamic - Healthcare City Branch
Dubai Healthcare City
Emirates Islamic’s Dubai Healthcare City branch handles everyday banking requests such as statements, record updates and card services, alongside broader Sharia-compliant personal and business banking. Reviews suggest routine transactions can be quick and straightforward, while more complex requests may need extra patience.
Reputation Score
3.6
★★★★☆
406 ratings
Source: Google Maps
The Good Stuff
Helpful guidance
Customers report clear explanations and practical guidance for paperwork, account updates and legal-related banking requests.
Parking available
One visitor specifically noted that parking was available during a quick document-related visit.
Efficient tellers
A customer says tellers processed transactions quickly and correctly even during busy periods.
Comfortable branch
One review describes the branch atmosphere as comfortable and says a transaction issue was resolved immediately.
Complexity support
A customer with difficult paperwork said branch support made getting the documentation right much easier.
Tips for a Better Visit
Allow time. If you need a 2nd mortgage NOC, allow extra time because one customer had to visit separate sections and wait.
Clarify payment. For special letters, ask whether payment can be completed during the request rather than separately at the teller.
Check documents. For visa paperwork, confirm which documents are missing before arriving; one visit was completed quickly once the issue was identified.
Use the branch. For urgent account or paperwork issues, consider speaking to branch staff directly rather than relying only on the call centre.
Confirm deductions. Before accepting loan deductions, verify that the loan has actually been disbursed and request a clear timeline.
Check records. When updating contact details, verify the bank’s stored email afterwards, as one customer reported an incorrect default address.
Plan the visit
Practical details
Executive Office Building - G Floor, Building 16
Umm Hurair Second - Dubai Healthcare City, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 11:30 AM, 2:00 PM – 4:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
bank statement
Customers use the branch for bank statement requests, with one review saying the document was completed within minutes.
name change on my debit card
The branch handles debit-card name-change requests, which one customer described as fast and hassle-free.
2nd mortgage NOC
Customers can request a 2nd mortgage NOC, though the review says payment and processing involved separate sections.
credit card cancellation request
Credit card cancellation is mentioned as a call-centre and backend process that may require follow-up.
Common Concerns
Complex requests
A 2nd mortgage NOC request involved moving between sections, separate payment at the teller and long waiting times.
Call delays
One customer spent 27 minutes on hold without reaching the call centre.
Slow follow-up
A KYC email and repeated reminders about an incorrect default email received no response.
Loan issue
One complaint says EMI deductions began before loan funds were disbursed and remained unresolved for almost three months.
Uneven service
Reviews include complaints about an unhelpful teller and reception staff who appeared disengaged.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
75 AED
card replacement
“Despite this being an issue clearly outside my control, I was still charged 75 AED for the replacement”Google review · April 2026
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Islamic’s Dubai Healthcare City branch is a practical stop for everyday banking and paperwork. Customers mention obtaining bank statements, updating records, changing a name on a debit card and collecting missing documents for visa purposes. Straightforward requests are often described as quick, with one statement completed within minutes and another document visit finished smoothly.
The branch also handles more involved requests, including a 2nd mortgage NOC, legal-related company work and card matters. That is where the experience becomes less predictable. One customer had to move between sections, pay separately at the teller and endure long waits for the NOC.
Another reported a card replacement charge after an unauthorised transaction, while a separate complaint described EMI deductions before a loan had been disbursed. Staff support is a clear strength in many reviews: customers describe patient explanations, accurate teller work and help resolving paperwork problems. However, service is not consistent, and the call centre and follow-up channels draw serious criticism, including a reported 27-minute hold and unanswered KYC reminders.
For a routine transaction, the branch looks efficient; for a complex request, arrive with your documents, clarify the full process and confirm timelines and fees before proceeding. Parking was reported as available.