Clean setting
The office has been described as clean, with a well-mannered team during an interview visit.
Emirates National Oil Company
Oud Metha
ENOC’s head office in Oud Metha gives customers a place to handle corporate and VIP Tag queries, while the wider company is also represented in reviews through fuel stations, car washes and the Yes App loyalty programme. Visitors mention a clean, welcoming office, though practical arrangements can vary.
Reputation Score
4.3
★★★★☆
728 ratings
Source: Google Maps
The Good Stuff
Warm welcome
Some visitors mention friendly reception, including tea and chocolate at the main office.
VIP support
One customer reported that a customer-service representative provided the right solution for a VIP Tag issue.
Loyalty rewards
The Yes App is mentioned as a way to collect reward points during ENOC visits.
Tips for a Better Visit
Confirm parking. Ask about visitor parking before coming; reviews say spaces may be VIP-only or closed, forcing visitors to park outside.
Check hours. Confirm the office’s opening time directly before travelling; one visitor found it closed at 2 pm despite the published hours.
Verify VIP Tag. If a promotion includes a VIP Tag, confirm the tag is available at the station before paying or making a separate head-office trip.
Carry backup payment. Bring another payment option because one ENOC station had no ATM when a customer’s card failed.
Inspect car-wash terms. Before using a wash, check the damage-liability terms and avoid assuming the station will cover breakage or water damage.
Allow extra time. Leave time for customer-service queries; one visitor estimated 25–30 minutes per query or application.
Plan the visit
Practical details
ENOC Retail, ENOC House III - 12B St
Oud Metha, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
car cleaning service
A customer describes buying ENOC’s car cleaning service as part of a VIP Tag promotion.
Turkish tea from pronto
The office experience includes a mention of Turkish tea from pronto, alongside a Yes App reward.
Common Concerns
Slow resolution
Several reviews describe delayed replies and customers being redirected between departments, including for an unusable VIP Tag.
Limited parking
Visitor parking is repeatedly described as unavailable or restricted to VIPs, sometimes requiring a walk from outside.
Wash damage
Customers report serious car-wash problems, including a broken rear glass and light, plus a separate water-related electrical short.
Uneven service
Station experiences vary sharply, with reports of rude behaviour, ignored requests and staff favouring high-class customers.
Payment gaps
One station had no ATM when a card failed, while another review says the listed customer-service number did not work.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
AED160
headlight bulb replacement
“Then he told me it will take 1hour to replace as they have to remove some parts to access the bulb and it is going to cost me around AED160”Google review · August 2022
DXB
LOCAL
LOCAL
The Bottom Line
ENOC’s head office in Oud Metha is mainly useful for corporate or customer-service matters rather than a quick fuel stop. Reviews describe a clean, well-mannered atmosphere, a welcoming office with tea and chocolate, and a large, well-arranged workplace. The wider ENOC experience also includes fuel, car washes, the VIP Tag programme and Yes App reward points.
The strongest practical positive is that some VIP Tag issues have been solved helpfully, but support is not consistently smooth. Other customers describe unanswered emails, being passed between departments and a VIP Tag that never worked despite appearing active. If you are visiting for a query or application, allow extra time; one review says each case can take 25–30 minutes.
Parking is the main logistical headache. Customer parking has been described as unavailable, VIP-only or closed, so check before you go and expect to park outside if necessary. Confirm office hours too, since one visitor found the office closed at 2 pm despite the listed schedule.
At stations, carry a backup payment method because not every location has an ATM. Be cautious with car washes: reviews report damaged lights, rear glass and water-related electrical damage, so clarify the liability terms and inspect the vehicle before leaving.