Helpful guidance
Customers describe clear advice and patient support, including help with account mandates, personal accounts and mobile banking problems.
Emirates NBD - Al Mankhool Branch
Al Raffa
Emirates NBD - Al Mankhool Branch is a bank serving Al Raffa, with review-backed help for everyday requests such as opening a personal account and resolving mobile-banking access problems. Customers also mention its ATMs and cheque and cash deposit machines.
Reputation Score
4.8
★★★★★
559 ratings
Source: Google Maps
The Good Stuff
Fast requests
One customer says a request was processed in 10 minutes, while another had a problem resolved in two minutes.
Digital support
Staff helped one visitor reset mobile banking and add the app to a new phone, patiently working through an old-device problem.
ATM facilities
The branch has six ATMs plus machines for depositing both cheques and cash.
ATM recovery
Reviews include help with money stuck in an ATM, an EID retrieved within five days and a cheque-deposit error handled by the team.
Access support
A customer who had struggled for two months to recover online access says the issue was eventually sorted out.
Tips for a Better Visit
Use deposit machines. For cheque or cash deposits, ask about the branch’s dedicated machines; a review says both types are available.
Allow buffer time. If you need a prepared withdrawal, leave extra time: one review describes waiting an hour after arriving at 10:00.
Bring documents. For account or mandate changes, bring the relevant documents and clarify requirements in advance, since one review involved repeated approval checks.
Check phone details. When taking a token, check that your phone number is not displaying unrelated accounts or outdated company records.
Ask about parking. If you are driving, the branch review reports available parking, which may make an in-person visit easier.
Plan the visit
Practical details
Ground Floor - Al Mankhool Rd
Al Raffa, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 8:00 AM – 11:30 AM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
cheque clearance
A cheque clearance problem caused by an ATM deposit error was handled with prompt assistance.
DD
A customer visited the Al Mankhool branch for a DD and said it was arranged quickly.
card block issue
Customers mention receiving help with a card block issue and having the process handled without much delay.
Common Concerns
Delayed withdrawal
One visitor waited an hour after being told a withdrawal would be ready the next morning; it still was not prepared at 10:30am.
Data concerns
A customer reported seeing other accounts and an old company account linked to their phone number and receiving FD-renewal emails they said were not theirs.
Account closure dispute
One long-term customer described unanswered emails and threats to close an account while they were hospitalised.
DXB
LOCAL
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The Bottom Line
Emirates NBD - Al Mankhool Branch in Al Raffa is geared towards practical banking errands rather than a quick cash-machine stop. Reviews mention opening a personal bank account, changing a company mandate, getting a demand draft, and sorting out mobile-banking access. Several customers describe staff as patient and willing to explain the process, with one request reportedly completed in 10 minutes.
The facilities are useful for routine transactions: one review specifically notes six ATMs and separate deposit machines for cheques and cash. There is also a mention of available parking, and the same visitor found the branch uncrowded. That makes it a reasonable place to handle an issue in person, especially when an app, card or ATM problem is difficult to resolve remotely.
Do allow some contingency for more involved requests. One customer arrived at 10:00 after being told a withdrawal would be ready the next morning, waited an hour and still found it unprepared at 10:30. Another raised concerns about unrelated accounts and old company records appearing when taking a token, so check the phone details shown and raise discrepancies promptly.
The overall feedback is strongly positive, but these specific complaints are worth keeping in mind for sensitive or time-critical banking.