Helpful guidance
Customers report clear, proactive guidance for USD telegraphic transfers and other banking requests.
Emirates NBD - Al Qusais Branch
Al Qusais
Emirates NBD - Al Qusais Branch is a full-service bank in Al Qusais where customers come for everyday banking help, account opening and issue resolution. Reviews especially highlight assistance with telegraphic transfers, loan clearance letters and the ENBD X app, although some processes can vary by staff member.
Reputation Score
4.4
★★★★☆
1,170 ratings
Source: Google Maps
The Good Stuff
Fast resolutions
Several reviews describe requests being completed quickly, including a mobile-app issue sorted within minutes.
Account support
Staff have helped customers reactivate accounts, update documents and complete account-related requests.
Digital help
The branch can be useful when you are stuck with ENBD X or mobile-app access, including biometric login problems.
Organised service
One customer described the service as fast and well organised, while another reported no long queue during a transaction.
Convenient parking
A Priority Banking visitor reported parking on both sides of the building and a quieter residential setting.
Tips for a Better Visit
Check CDMs. For a cash deposit, check the cash-deposit machines first; one visit found only one of four working.
Track tokens. For a telegraphic transfer, keep an eye on your token and raise it promptly if your turn appears to be skipped.
Verify documents. If opening a non-resident account, confirm the required bank-statement format and documents before visiting.
Use parking. Drivers can look for parking on both sides of the building; a visitor found the surrounding residential area quiet.
Bring app issues. For biometric app access problems, visiting the branch may be more productive than struggling with the issue for days.
Plan the visit
Practical details
Al Maidoor Complex, Showroom #4, Damascus St, Near Dubai Grand Hotel, Al Qusais
Al Qusais - Al Qusais 1, Dubai
| Mon | 8:00 AM – 3:00 PM |
| Tue | 8:00 AM – 3:00 PM |
| Wed | 8:00 AM – 3:00 PM |
| Thu | 8:00 AM – 3:00 PM |
| Fri | 8:00 AM – 11:30 AM |
| Sat | 8:00 AM – 3:00 PM |
| Sun | Closed |
Popular Mentions
USD TT
Reviews mention receiving guidance for a USD telegraphic transfer.
Non-resident bank account
Customers have visited to open non-resident accounts, with document requirements a notable part of the process.
Loan clearance letter
Reviews mention assistance obtaining loan clearance letters, including a car-loan clearance certificate.
Cashing a cheque
One customer reported a smooth, fast cheque-cashing visit with the process handled clearly.
Common Concerns
CDM outages
Only one of four cash-deposit machines was working during one visit, creating a queue and wasted time.
Token delays
A customer said a teller repeatedly bypassed their token during a telegraphic-transfer visit.
Inconsistent service
A non-resident account applicant described the interaction as rude and said documents accepted elsewhere were rejected here.
Slow resolution
One account issue remained unresolved for almost two months despite repeated attempts to get help.
Billing limits
An Emirates NBD Lulu credit-card customer said the billing date could not be changed.
DXB
LOCAL
LOCAL
The Bottom Line
Emirates NBD - Al Qusais Branch is a practical stop for account opening, account reactivation and everyday banking problems. Reviews specifically mention help with USD telegraphic transfers, loan clearance letters, cheque cashing and the ENBD X app. Several customers found requests quick and clearly explained, including a mobile-app issue resolved within minutes and a car-loan clearance certificate handled promptly.
The strongest pattern is attentive frontline support. Customers describe staff as polite, patient and willing to spend time on complicated requests, including document updates and disputes involving debit and credit cards. The branch manager is also praised for taking on issues that had not been solved through other channels.
That said, service is not completely consistent: one non-resident account applicant felt dismissed, while another customer said an account problem remained unresolved for almost two months. Plan a little defensively for operational snags. One visit found only one of four cash-deposit machines working, and a telegraphic-transfer customer reported being skipped in the token queue.
For Priority Banking, reviews mention a quiet residential setting and parking on both sides of the building. If you are opening a non-resident account, confirm document requirements in advance, particularly the required bank-statement format.