App Support
Staff helped customers unlock online accounts and resolve mobile-banking problems step by step.
Emirates NBD - Green Community Branch (Branch will close permanently effective 1st September)
Dubai Investment Park
Emirates NBD’s former Green Community Branch served everyday banking needs in Dubai Investment Park, including account support, loan prepayments and mobile-banking assistance. The branch is scheduled to close permanently effective 1 September, so confirm alternative arrangements before travelling.
Reputation Score
3.2
★★★☆☆
214 ratings
Source: Google Maps
The Good Stuff
Loan Payments
A customer reported that partial loan prepayments took about one minute at the branch.
KYC Help
The team assisted with KYC matters and setting up the new online and mobile banking app.
Problem Solving
One review describes the team resolving a long-standing LIV bank issue after several years of follow-up.
Tips for a Better Visit
Check First. Do not travel to the branch without confirming its status and replacement location, especially for cheque-cash deposits.
Confirm Systems. For statements or letters, check that the branch systems are working before visiting; one customer was redirected after a two-hour outage.
Allow Time. If an in-person visit is still possible, avoid assuming it will be quick: one review reports a 1.5–2 hour queue.
Check Eligibility. For loans, ask the branch to check eligibility and required documents at the outset rather than relying on a later promise.
Plan the visit
Practical details
Ground Floor, Market Shopping Center, Green Community, Dubai Investment Park
Green Community Village, Dubai
Popular Mentions
Balance cert
Balance certificates were requested at the branch, although one customer reported waiting seven days for an update.
cheque cash deposit
Cheque cash deposits were a stated need, but the branch’s machine was reported not to be working.
Common Concerns
Permanent Closure
The branch is scheduled to close permanently effective 1 September, following reports that it was already closed from April 2024.
System Failures
Customers reported repeated server or system outages affecting letters, statements and other straightforward requests.
Long Queues
One customer reported waiting around 1.5 to 2 hours because a single relationship manager handled several types of queries.
Machine Problems
The cash and cheque deposit machines were reported to be unreliable, sometimes leaving customers unable to deposit cheques.
Uneven Service
Reviews describe both helpful interactions and complaints about rude, dismissive or poorly informed staff.
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The Bottom Line
Emirates NBD’s Green Community Branch was a conventional bank branch in Dubai Investment Park, handling account opening and maintenance, loan-related requests, KYC matters, cheque deposits and mobile-banking problems. Reviews show that the branch could be genuinely useful when a knowledgeable employee took ownership: customers received step-by-step help unlocking online accounts, installing the banking app and resolving a long-standing LIV bank issue. Partial loan prepayments were also reported to take about a minute.
The experience was highly inconsistent, however. Several customers described rude or dismissive interactions, while others praised patient and professional assistance. More importantly, operational reliability was a recurring concern.
5–2 hours, and cash or cheque deposit machines that were often unavailable. One customer was unable to make a cheque deposit after driving 25 minutes. There is also a decisive practical issue: the business information says the branch will close permanently effective 1 September, and a July review said it had already been closed since April 2024.
If you need cheque cash deposits or another in-person service, verify the current alternative branch before setting out. For any remaining visit, confirm that the relevant system or machine is working and ask for loan eligibility and document requirements upfront.