Quick handling
One customer said all their needs were met within five minutes, with no hassle.
Emirates NBD - Wafi Mall Branch
Umm Hurair
Emirates NBD’s Wafi Mall Branch is a bank in Umm Hurair where customers come for everyday banking support, account opening and online-banking help. Reviews highlight clear explanations and quick handling, including app access and manager’s cheques.
Reputation Score
4.8
★★★★★
853 ratings
Source: Google Maps
The Good Stuff
Clear transactions
Customers report that transactions are completed quickly, with questions answered clearly along the way.
Account opening
A customer said opening accounts for the entire family was handled proactively and efficiently.
Issue follow-up
A credit-card issue was supported with relevant information, proactive follow-up and efforts to speed up resolution.
Tips for a Better Visit
Confirm process. For card replacement, confirm the branch process before waiting; one customer was sent between customer care and the branch.
Allow time. Build in extra time for complicated requests: one card-replacement visit required another token after an hour of discussion.
App support. For online-banking access problems, ask for help with trusting your device in the ENBD app; this resolved one long-standing login issue.
Plan the visit
Practical details
Wafi Mall Branch Ground Floor, Atrium, Wafi Mall, Al Garhoud
Umm Hurair Second, Dubai
| Mon | 9:00 AM – 10:00 PM |
| Tue | Closed |
| Wed | Closed |
| Thu | Closed |
| Fri | Closed |
| Sat | 9:00 AM – 10:00 PM |
| Sun | Closed |
Popular Mentions
Online banking
Customers mention help with retrieving online banking and resolving access issues.
Online banking settlement
A customer received step-by-step assistance with an online banking settlement.
Manager’s cheques
One review describes issuing two manager’s cheques with the steps explained clearly.
Common Concerns
Long wait
One card-replacement visit involved an hour of explanation, being redirected, and taking another token to wait again.
Missed follow-up
One customer said a promised callback never came and the issue remained unresolved.
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The Bottom Line
Emirates NBD’s Wafi Mall Branch, in Umm Hurair, is mainly useful for practical banking tasks rather than browsing products. Reviews mention opening new accounts, handling manager’s cheques, resolving credit-card matters and getting help with online banking or ENBD app access. Online-banking support is a clear strength.
Customers describe receiving step-by-step explanations for device trust and login problems, while another online-banking settlement was completed without confusion or delay. One customer also said all their needs were met within five minutes, so straightforward requests can be pleasantly quick. The staff are often described as polite, patient and willing to explain each stage of a transaction.
Customers have specifically mentioned account opening for an entire family and support that helped expedite a credit-card issue. That hands-on guidance is useful if your request is more involved than a simple teller transaction. There is one important caution: a card-replacement visit reportedly involved an hour of waiting, a referral between customer care and the branch, and then another token.
Another customer said a promised callback never came and the issue remained unresolved. For anything complicated, confirm the process first and allow extra time.