Claim Support
Some insurance claims were processed quickly, with one customer reporting everything was handled in a single day.
Emirates Transport Body Shop - Al Qusais
Al Qusais
Emirates Transport Body Shop in Al Qusais handles accident-related repairs, insurance claims, denting and painting. Reviews suggest the experience can vary: some customers praise clear explanations and prompt claim assistance, while others report long delays, weak communication and problems with paint matching or replacement parts.
Reputation Score
3.3
★★★☆☆
224 ratings
Source: Google Maps
The Good Stuff
Repair Explanations
Customers have found the staff willing to give detailed information about the vehicle and the work required.
Bodywork Results
Multiple dent repairs and repainting received an overall positive assessment, despite a small polishing imperfection.
Timely Delivery
One review reports quality work and timely delivery, including cooperative receiving and administrative staff.
Friendly Staff
A customer described the staff as friendly during an insurance repair experience.
Tips for a Better Visit
Confirm Timeline. Get the promised completion date in writing and allow for extensions; one seven-day estimate moved to 6 April.
Check Approval. Confirm that the inspection, quotation and claim paperwork were actually sent to your insurer before leaving the car.
Inspect Paint. Check colour matching and polishing carefully at collection, as reviews mention mismatched colours and polishing imperfections.
Follow Up. Keep following up rather than waiting for a call; one customer said they had to visit often for updates.
Check Parts. Before accepting the vehicle, inspect that all replaced parts and bumper accessories are present and fitted properly.
Plan the visit
Practical details
79JM+H39
Al Qusais Ind. First, Dubai
| Mon | 6:30 AM – 8:00 PM |
| Tue | 6:30 AM – 8:00 PM |
| Wed | 6:30 AM – 8:00 PM |
| Thu | 6:30 AM – 8:00 PM |
| Fri | 6:30 AM – 10:30 AM, 12:30 PM – 4:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Denting and painting works
Customers specifically mention denting and painting, with one review calling the result amazing but noting that insurance jobs can take a long time.
car serviced
One customer reported getting their car serviced in four days after the insurance process was completed.
Common Concerns
Long Delays
Repair timelines vary sharply, with reports ranging from extended waits to 40 days for completion.
Poor Updates
Several customers say they had to chase the workshop because calls were not returned or progress was unclear.
Repair Quality
One serious complaint says repaired parts were damaged, poorly fitted and mismatched in colour.
Claim Processing
A customer waited two weeks while the inspection and quotation had still not reached the insurance company.
Missing Accessories
A bumper replacement was reportedly returned without its accessories after a 65-day wait.
DXB
LOCAL
LOCAL
The Bottom Line
Emirates Transport Body Shop in Al Qusais takes on accident repairs, insurance claim work, dent repair and repainting. Some customers describe efficient handling: one insurance claim was completed in a single day, while another car was serviced in four days after approval. Reviews also mention detailed explanations of the repair work and generally friendly staff.
The strongest positive examples are not consistent across the review history. A multiple-dent repair and repainting job took eight working days and was considered good overall, with only a small polishing imperfection. Other customers report much longer waits: 15 days for a bumper change, 40 days for a hail-damaged car and 65 days for a bumper replacement that allegedly lacked accessories.
Communication is the main practical concern. Customers describe missed calls, changing contact numbers, delayed insurance inspections and repeated extensions without clear explanations. Quality complaints include mismatched paint, visible dents, scratches, rust and missing clips or parts.
If you use the workshop, confirm the insurer paperwork and completion date before handing over the car, keep following up during the repair, and inspect paint, fittings and accessories carefully before accepting delivery.