Helpful guidance
The security desk has helped visitors verify documents, understand online steps and navigate registration.
Empower Energy Solutions Murjan -JBR office
Jumeirah Beach Residence
Empower Energy Solutions Murjan -JBR office is a corporate customer-service office in Jumeirah Beach Residence for district-cooling accounts. Reviews describe people coming here to register connections, sort out billing or disconnection issues, request final bills, and handle cases that do not work smoothly online.
Reputation Score
2.5
★★★☆☆
106 ratings
Source: Google Maps
The Good Stuff
Quick registration
One first-time registration was completed in about 15 minutes, with the process described as professional and helpful.
Final bills
A final bill request was reportedly processed at the counter, with the bill ready after five to ten minutes.
Billing help
A customer reported receiving clear explanations and useful support with billing details.
Problem solving
Some visitors describe staff resolving ongoing account issues, explaining the process clearly and offering extra help.
Tips for a Better Visit
Bring coins. Carry coins if you need copies: one review says the photocopy machine costs 1 AED for two pages.
Check refunds. Ask where your refund will be collected before visiting; one review says collection was at the main office after four days.
Allow time. Leave extra time for unresolved issues, as reviews describe repeated document requests and slow email or technical support.
Plan parking. The Murjan parking area was reported at 10 AED per hour; a review says the guard may provide a voucher for the parking token.
Plan the visit
Practical details
Plaza Level (P09, Murjan 1
Marsa Dubai - Jumeirah Beach Residence, Dubai
| Mon | 7:30 AM – 3:30 PM |
| Tue | 7:30 AM – 3:30 PM |
| Wed | 7:30 AM – 3:30 PM |
| Thu | 7:30 AM – 3:30 PM |
| Fri | 7:30 AM – 12:00 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
App and registration process
The office has been used to help customers work through the app and registration process.
Refund
Refund collection is mentioned as a separate step after a final bill request.
Common Concerns
No operator
Several reviews say the phone and automated systems do not provide a clear way to speak with a human operator.
Weak portal
The website and app are repeatedly described as difficult to use, including a refund-transfer option that did not work.
Cheque refunds
Deposit refunds have been criticised for requiring cheques rather than an online process, sometimes forcing an in-person visit.
Service delays
Reviews mention repeated document requests, unanswered emails and an AC activation that took three working days.
Uneven service
Some visitors report rude or disengaged counter interactions, including being told to go online without assistance.
DXB
LOCAL
LOCAL
The Bottom Line
Empower Energy Solutions Murjan -JBR office handles practical district-cooling account work in Jumeirah Beach Residence. You can register a connection, request billing details or a final bill, and bring account problems to the counter when the online route fails. One first-time registration reportedly took about 15 minutes, while another visitor received a final bill after waiting five to ten minutes.
The experience is notably uneven. Several reviews praise helpful guidance at the entrance and patient, effective problem-solving at the counters, including support with billing explanations and registration. That makes the branch potentially useful for a document-heavy or confusing case.
However, other visitors describe rude or inattentive service, repeated requests for documents already uploaded, and difficulty getting a technical response. The biggest practical warning is the digital and phone support. Reviews say there is no clear option to reach a human operator, the website is weak, and an app refund-transfer option did not work.
Deposit refunds may involve cheques and a separate collection visit at the main office. Bring coins if you need copies: one review records 1 AED for two pages. Parking at the Murjan parking area was reported at 10 AED per hour, with a voucher mentioned for visitors who show their token.