Fast response
One long-term customer says the team arrived “in blink of an eye” after contacting the call centre.
Emrill Services LLC
Al Quoz
Emrill Services LLC is an integrated facilities management provider in Al Quoz, covering building operations and maintenance. Customer reviews specifically mention home maintenance, AC work and pest control, with experiences ranging from very responsive call-outs to serious delays and unresolved service issues.
Reputation Score
4.0
★★★★☆
511 ratings
Source: Google Maps
The Good Stuff
Reliable teams
Some customers describe the maintenance staff as professional, responsive and reliable, with work completed on time.
Trusted home visits
A customer said staff were punctual, respectful and safe to have in the home, while noting that prices were somewhat higher.
Effective pest control
A pest-control visit at Boulevard Point was credited with eliminating flies from a garbage chute after treatment.
Staff development
Employee reviews mention opportunities to learn, develop skills and progress based on talent, education and experience.
Follow-up calls
One customer valued receiving follow-up calls and having the solution checked after service completion.
Tips for a Better Visit
Confirm timing. Get the appointment time and technician commitment in writing, then follow up; one resident says missed appointments were routine.
Clarify payment. Before paying in advance, confirm the refund and damage-resolution process in writing.
Allow time. For maintenance requests, leave room for delays and keep the ticket number and follow-up record; some issues took repeated chases.
Check access. If visiting a managed building or sales centre, confirm access and appointment arrangements first, as reception may refuse unplanned meetings.
Plan the visit
Practical details
11b
Al Qouz Ind.fourth - Al Quoz, Dubai
| Mon | 12:00 AM – 12:00 PM |
| Tue | 12:00 AM – 12:00 PM |
| Wed | 12:00 AM – 12:00 PM |
| Thu | 12:00 AM – 12:00 PM |
| Fri | 12:00 AM – 12:00 PM |
| Sat | 12:00 AM – 12:00 PM |
| Sun | 12:00 AM – 12:00 PM |
Popular Mentions
Home maintenance
Customers mention Emrill handling household maintenance needs, with one review praising the professionalism of the staff.
AC maintenance
AC maintenance is a recurring service in reviews, though outcomes range from successful attendance to reports of serious damage.
Facilities Management Services
Reviews describe facilities management teams handling maintenance and operational requirements for buildings and communities.
Bulb replacement
A resident specifically requested a bulb replacement, but reported that the issue remained unresolved that evening.
Common Concerns
Security conduct
Several reviews allege rude, aggressive or discriminatory behaviour from security and concierge staff at managed properties.
Slow attendance
Customers report missed appointments, late technicians and repeated follow-ups before anyone attends or resolves the issue.
AC damage
Two customers say AC maintenance left previously working units unusable, with one alleging further damage and no compensation.
Weak escalation
A resident reported that a bulb replacement remained unresolved for hours and management contact details were not shared.
Salary complaint
One employee alleged that salary payments were withheld, a serious concern for people assessing the company as a workplace.
DXB
LOCAL
LOCAL
The Bottom Line
Emrill Services LLC is an integrated facilities management provider serving buildings, communities and homes from Al Quoz. Reviews show that customers use it for home maintenance, AC repairs, pest control and day-to-day building operations. ” There are also sharp differences between experiences.
A pest-control visit at Boulevard Point was credited with stopping flies around a garbage chute, while another customer said AC work damaged a second unit and left both unusable. Residents in several communities report missed appointments, unresolved tickets and having to chase the team repeatedly. One bulb-replacement request was still open after more than four hours.
Security and concierge behaviour is the biggest caution. Reviews from Meadow Souk, Park Horizon, Arabian Ranches 3 and other properties allege rude, aggressive or discriminatory interactions. If you book work, confirm the appointment, payment and damage-handling terms in writing, and keep following up rather than assuming a closed ticket means the problem is fixed.
Pricing is not documented here, though one customer considered it higher than average while still trusting the quality of work.