Appliance Installation
Reviews describe smooth setup for washing machines, dishwashers, cookers and cooker hoods, including door reversal when needed.
Eros Group Headquarters
Al Barsha
Eros Group Headquarters in Al Barsha represents a UAE appliance distributor, retailer and service provider. Customer reviews most clearly point to its home delivery, installation and warranty support for products such as refrigerators, washing machines and cookers.
Reputation Score
4.2
★★★★☆
382 ratings
Source: Google Maps
The Good Stuff
Careful Delivery
Several deliveries were described as careful and professional, with customers kept informed and products arriving in good condition.
Fridge Support
One Midea fridge guarantee case was inspected the next day and repaired with a replacement fan the following day.
Product Guidance
The e-commerce team helped one customer choose the correct bespoke fridge-panel model and provided Samsung installation contacts.
Fast Correction
A wrongly supplied tablet case was corrected within three hours, with the replacement collected from BurJuman.
Tips for a Better Visit
Check Returns. Before opening an online order, confirm the return rules in writing; one customer says opening the box later blocked a return.
Confirm Delivery. Treat one-day delivery as unconfirmed until the date is repeated by customer care, since one order slipped to five working days.
Get Timelines. For repairs or warranty claims, ask for a written appointment and update schedule rather than relying on promised callbacks.
Plan Disposal. If a large appliance is delivered, ask whether the crew will remove the packaging because standard garbage collection may not take it.
Confirm Setup. During washing-machine installation, ask for a walkthrough of the washing process and agree beforehand how the old machine will be moved.
Plan the visit
Practical details
4673+3R6 Eros House
Al Barsha First - Al Barsha, Dubai
| Mon | 8:30 AM – 5:30 PM |
| Tue | 8:30 AM – 5:30 PM |
| Wed | 8:30 AM – 5:30 PM |
| Thu | 8:30 AM – 5:30 PM |
| Fri | 8:30 AM – 5:30 PM |
| Sat | Closed |
| Sun | Closed |
Popular Mentions
Hitachi refrigerator
Hitachi refrigerator servicing is mentioned positively when technicians were described as professional and knowledgeable.
gas stove midea
A Midea gas stove installation was described as well handled.
Common Concerns
Slow Follow-up
Multiple reviews report long waits, missing callbacks and repeated chasing for warranty, maintenance or delivery updates.
Delivery Delays
Online delivery promises were not always met; one one-working-day order took five working days after repeated follow-ups.
Return Dispute
One customer says a return was refused after opening the box to photograph the product as requested by customer care.
Repair Outcome
A customer reported paying for a Hitachi fridge repair while the original problem remained.
Warranty Friction
A TCL television warranty claim was reportedly treated as physical damage, leaving the customer worried the warranty would not be honoured.
DXB
LOCAL
LOCAL
The Bottom Line
Eros Group is a UAE distributor, retailer and service provider, with its headquarters in Al Barsha. For customers, the most relevant parts of the business are appliance delivery and installation, warranty repairs, and online purchases such as refrigerators, washing machines, cookers and bespoke fridge panels. Reviews repeatedly describe careful delivery and competent installation, including dishwasher, gas-stove and washing-machine setups.
The strongest experiences are very specific: one Midea fridge guarantee case was inspected the next day and fixed with a replacement fan the day after, while another customer received guidance on the correct panels for a Samsung four-door bespoke fridge. Delivery teams are also praised for handling refrigerators carefully, explaining the product and completing installations smoothly. The caution is after-sales consistency.
Other customers report a cooker failing within four months, repairs taking more than a month, missed callbacks and delivery delays despite one-day promises. There are also complaints about a return being refused after the box was opened for requested photographs, and about warranty claims being challenged as physical damage. If you buy online or rely on a time-sensitive repair, confirm the return conditions, delivery date and service timeline in writing.
For large deliveries, ask about packaging removal before the crew leaves.