Skilled repairs
Technicians have fixed problems ranging from a Samsung washer drum to a Hitachi refrigerator and oven ignition faults.
EROS Service Center - Al Quoz
Al Quoz
EROS Service Center in Al Quoz is an electronics repair and after-sales service centre for appliances and devices. Reviews point to useful support for washing machines, TVs, ovens and other household equipment, including warranty repairs and home visits.
Reputation Score
4.4
★★★★☆
1,150 ratings
Source: Google Maps
The Good Stuff
Fast visits
One Samsung washing-machine technician arrived within 20 minutes and repaired the drum problem on the spot.
Clear explanations
Reviews repeatedly describe technicians explaining faults, repair steps and prevention advice clearly.
Thorough testing
Several home visits included rechecking the appliance or testing it fully before the technician left.
On-site parking
A review describes the Al Qouz Industrial Area centre as having ample parking available on the spot.
Tips for a Better Visit
Confirm updates. Before leaving a warranty item, confirm who will contact you and when; several customers had to chase promised callbacks.
Check timing. Ask for a realistic completion date, especially for vacuum repairs, because some customers reported weeks without progress.
Request testing. When collecting an appliance or device, ask for a full test; one Redmi repair was tested thoroughly before handover.
Use parking. If visiting the centre in Al Quoz, a review reports ample parking available on site.
Plan the visit
Practical details
HITACHI Building,Al Quoz 3, Near Al Quoz Mall,Behind Dubai Driving School - 9 15 Street
Al Qouz Ind.third - Al Quoz, Dubai
| Mon | 8:30 AM – 3:30 PM |
| Tue | 8:30 AM – 3:30 PM |
| Wed | 8:30 AM – 3:30 PM |
| Thu | 8:30 AM – 3:30 PM |
| Fri | 8:30 AM – 12:00 PM |
| Sat | 8:30 AM – 3:30 PM |
| Sun | Closed |
Popular Mentions
TCL TV panel replacement
A TCL television warranty case included a home visit for panel replacement, with communication throughout the repair.
Redmi device
A Redmi repair was completed within the promised time, tested thoroughly and returned in excellent working condition.
Midea dishwasher
A Midea dishwasher was serviced efficiently and in what one customer described as record time.
AC maintenance service
Reviews mention complete AC servicing for offices and prompt responses when AC issues were reported.
Common Concerns
Poor updates
Warranty and repair cases sometimes involve repeated chasing, with promised callbacks or progress updates not arriving.
Long delays
Some customers waited three weeks or more for vacuum repairs or warranty handling, despite repairs taking far less time.
Missed visits
A washing-machine warranty customer reported waiting eight working days without a technician visit or update.
Warranty friction
An extended-warranty fridge case took almost three weeks because approvals, pickup and replacement arrangements moved slowly.
Customer-reported prices
These are customer-reported mentions, not a current price list. Prices may have changed.
290 dirhams
2 new shelves for a Midea compact dishwasher
“I called Eros they said the cost is 290 dirhams for 2 new shelves”Google review · February 2023
DXB
LOCAL
LOCAL
The Bottom Line
EROS Service Center in Al Quoz handles repairs and after-sales support for household appliances and electronics. Reviews specifically mention Samsung and TCL TVs, washing machines, cooking-range ovens, refrigerators, dishwashers, vacuum cleaners and AC systems. The business-supplied description identifies it as an authorised service centre for brands including Hitachi, Midea, TCL, Ariston, Lennox, AiPhone and Samsung.
The strongest experiences are technician-led. Customers describe a Samsung washer being repaired on the spot, a cooking-range ignition fixed within minutes, and a washing-machine control-panel fault solved by adjusting an internal spring. Several reviews also praise clear explanations, tidy work and thorough testing before handover.
One Redmi repair was completed within the promised time and returned in working condition. The main caution is after-sales communication. Other customers reported waiting 8 working days for a visit, leaving a vacuum for three weeks without progress, or chasing updates repeatedly during warranty cases.
An extended-warranty fridge case took almost three weeks even though the actual repair took 30 minutes to an hour. Confirm the timeline, callback arrangements and warranty approvals before leaving your item. A review also reports ample on-site parking at the Al Quoz Industrial Area centre.