Report Access
Customers can obtain personal and company credit reports, with one review saying the report arrived by email.
Etihad Credit Bureau
DIFC
Etihad Credit Bureau is a credit reporting agency in DIFC, where individuals and companies can obtain credit reports and credit scores based on UAE financial data. Reviews also describe appointments for explaining reports and assistance with correcting inaccurate information.
Reputation Score
4.4
★★★★☆
1,585 ratings
Source: Google Maps
The Good Stuff
Clear Explanations
Appointments for credit report explanations can make unfamiliar score and report details easier to understand.
Fast Counters
Several branch visits were completed in under five minutes, including a company-report request.
ID Verification
A review says Emirates ID verification was handled promptly and with friendly service.
Helpful Guidance
Some customers received precise answers and practical advice for resolving credit-report concerns.
Tips for a Better Visit
Check Report Type. Before paying in the app, confirm whether you need a personal or commercial report; commercial requests were said to require the website.
Allow Time. If you have recently settled a loan or card, allow for possible update delays and keep proof of payment for follow-up.
Confirm Delivery. After paying to view a score, check that the report received is the current one; one customer received an older report instead.
Plan Parking. For an in-person visit, plan extra time for parking because one branch review called it nearly impossible.
Ask For Help. If your report contains an error, request a data-correction review and follow up with the relevant service provider.
Plan the visit
Practical details
Rolex Tower - 25th floor Sheikh Zayed Rd
Trade Center Second - DIFC, Dubai
| Mon | 8:00 AM – 2:00 PM |
| Tue | 8:00 AM – 2:00 PM |
| Wed | 8:00 AM – 2:00 PM |
| Thu | 8:00 AM – 2:00 PM |
| Fri | Closed |
| Sat | Closed |
| Sun | Closed |
Common Concerns
Update Delays
Multiple reviews report that settled loans or credit-card balances still had not updated after several months.
Poor Follow-up
Customers describe unanswered emails, repeated calls and cases being closed without the requested report update.
App Confusion
The app did not clearly indicate that its credit report was personal-only; commercial reports required the website.
Parking Problems
One branch review says parking was extremely difficult, which can add friction to an in-person visit.
Counter Queues
A visitor reported that only one of six open counters was serving the queue at the time of their visit.
DXB
LOCAL
LOCAL
The Bottom Line
Etihad Credit Bureau is a credit reporting agency in DIFC. You can use it to obtain a personal or company credit report, view a credit score, or ask for an explanation of what appears in the report. Reviews also describe data-correction help and Emirates ID verification for customers dealing with inaccurate records or account issues.
The in-person service can be impressively quick when the branch is running smoothly. Several visitors said their counter transactions took less than five minutes, including one company-report request completed in about a minute. Appointments for report explanations are another useful route if you need someone to clarify the information rather than simply download it.
The main caution is follow-through after a loan or credit-card settlement. Multiple customers said their records or scores remained unchanged for months, while others reported unanswered emails, repeated calls and an old report being attached to a supposedly resolved case. The mobile app also caused confusion because its personal-report limitation was not clearly shown; commercial reports were said to require the website.
If you visit, check the report type before paying, keep settlement evidence, and allow extra time for parking and possible queues.