SIM Help
The branch handles practical SIM requests, including replacement and number transfers.
Etisalat
Dubai Marina
Etisalat in Dubai Marina is a telecommunications service provider for mobile connections, SIM cards and home internet, including eLife WiFi plans. Reviews show customers using the branch for SIM replacement, internet-plan changes and e& app setup, although the experience can vary sharply by visit.
Reputation Score
3.0
★★★☆☆
194 ratings
Source: Google Maps
The Good Stuff
Plan Guidance
Some customers received clear explanations and a package matched to their needs.
Product Knowledge
A customer praised the team’s knowledge of the available products and services.
App Setup
Staff have helped customers set up the e& app alongside a new contract.
Tips for a Better Visit
Allow Time. Build in extra time for SIM replacements; one customer spent three hours on the request.
Confirm Pricing. Before accepting a SIM or plan, repeat the chosen package and price to avoid being moved to a costlier option.
Check Discounts. Ask for promotional discounts and their duration in writing, since one customer said a six-month offer ended after two.
Keep Receipts. Save card receipts and check your bank account after payment, as a customer reported being charged twice.
Document Requests. For installations or cancellations, keep reference numbers and written confirmations; one fibre booking produced no useful follow-up.
Try Alternatives. If the branch is not resolving the issue, consider another location rather than spending hours waiting there.
Plan the visit
Practical details
Dubai Marina Mall
Marsa Dubai - Dubai Marina, Dubai
| Mon | 10:00 AM – 10:00 PM |
| Tue | 10:00 AM – 10:00 PM |
| Wed | 10:00 AM – 10:00 PM |
| Thu | 10:00 AM – 10:00 PM |
| Fri | 10:00 AM – 11:00 PM |
| Sat | 10:00 AM – 11:00 PM |
| Sun | 10:00 AM – 10:00 PM |
Popular Mentions
visitor number to permanent one
The branch can help transfer a visitor number to a permanent number and explain the matching package.
internet plan
Reviews mention upgrading an internet plan and comparing options before renewing.
installation of the e& app
Contract customers have received help installing the e& app.
fiber installation
One customer arranged a fibre installation appointment but reported receiving no technician visit or follow-up.
Common Concerns
Long Waits
A SIM replacement took three hours, while other customers reported being ignored for an hour or more.
Uneven Service
Reviews range from attentive support to staff described as rude, dismissive or unwilling to help.
System Problems
Customers reported a non-working machine, failed card payments and difficulty reaching phone support.
Plan Confusion
Some customers said discounts, speeds or cancellation terms did not match what they were promised.
Sales Pressure
One review says a friend was pushed toward a SIM card costing more than intended.
DXB
LOCAL
LOCAL
The Bottom Line
Etisalat in Dubai Marina is geared towards practical telecom errands: buying or replacing a SIM card, transferring a visitor number to a permanent one, changing an internet plan, and setting up the e& app. The business-supplied description also identifies home internet and eLife WiFi plans as core offerings. The best branch experiences involve patient explanations and help choosing a package.
One customer said the team explained the options in detail, while another was helped with an internet-plan upgrade and avoided renewing month by month. App setup and routine contract assistance have also been handled successfully. The catch is pronounced inconsistency.
Customers describe three-hour waits for SIM replacement, an hour of being ignored, rude replies and a machine that did not work. Other complaints involve card payments failing, duplicate deductions, difficulty reaching support through 101, and promotional discounts or promised internet speeds not matching the outcome. A fibre installation review describes repeated branch visits and calls without a reference number or update.
If you visit, allow plenty of time and confirm the exact package, discount period, cancellation terms and installation details before proceeding. Keep payment evidence and any written reference numbers, and consider another location if the branch cannot resolve the issue.