Fast Delivery
One customer received an item just two hours after placing the order.
Etisalat Logistics & Delivery
Al Garhoud
Etisalat Logistics & Delivery in Al Garhoud handles online orders for items such as SIM cards, iPhones and Wi-Fi devices. Reviews suggest the service can be very quick on occasion, but delivery tracking and customer support are the main reasons to plan carefully.
Reputation Score
3.2
★★★☆☆
157 ratings
Source: Google Maps
The Good Stuff
Free Delivery
A review describes delivery as free for a 25 dhs SIM card.
Helpful Resolution
One positive review says missed orders were rearranged and prioritised, with calls answered to find solutions.
Onsite Departments
The site is described as housing logistics, transport operations and other departments.
Tips for a Better Visit
Keep Evidence. Save order messages and tracking updates; one customer said the status claimed a failed contact despite no call or visit.
Check Links. Test the delivery link early and do not rely on it for rescheduling without confirming it works.
Confirm Number. Before dispatch, verify the booking phone number, since one driver reportedly called a family member's number instead.
Allow Buffer. Keep extra time around the delivery window; one customer waited until 10:37 pm after a 7–9 pm slot.
Consider Pickup. If the order is urgent, be prepared for self-collection, as one delayed iPhone order ended that way.
Plan the visit
Practical details
21 Marrakech St
Al Garhoud, Dubai
| Mon | 8:00 AM – 4:00 PM |
| Tue | 8:00 AM – 4:00 PM |
| Wed | 8:00 AM – 4:00 PM |
| Thu | 8:00 AM – 4:00 PM |
| Fri | 8:00 AM – 1:00 PM |
| Sat | 8:00 AM – 1:00 PM |
| Sun | Closed |
Popular Mentions
iPhone
Customers mention ordering iPhones online, with delivery delays reported in some cases.
Wi-Fi device
Customers also order Wi-Fi devices for delivery, though several reviews describe rescheduling and delays.
Etisalat App
The app is used to place orders and view tracking, although customers report problems with complaints and delivery updates.
Common Concerns
Missed Deliveries
Several customers report waiting through scheduled windows while receiving messages that they were unreachable despite no call or visit.
Poor Support
Customers repeatedly say the call centre is difficult or impossible to reach, with one report of a 90-minute wait for a representative.
Weak Tracking
Tracking can stop after a delivery slot passes, leaving customers without visibility or a driver contact.
Long Delays
Reviews describe SIM cards and devices arriving days late, sometimes leading customers to collect orders themselves.
Wrong Details
Customers report incorrect addresses and drivers calling numbers other than the one used for the booking.
DXB
LOCAL
LOCAL
The Bottom Line
Etisalat Logistics & Delivery in Al Garhoud is the delivery operation for online Etisalat orders, including SIM cards, iPhones, Wi-Fi devices and phone accessories. The attraction is convenience: one customer received an item within two hours, while another described free delivery and a stated 24-hour service for a SIM card order. The experience is highly inconsistent.
A few reviews call the place good or describe helpful problem-solving, but the dominant pattern is late or missed deliveries. Customers report waiting through booked time slots, then receiving messages saying they were unavailable even though no driver called or arrived. One SIM-card customer waited through three delivery attempts; another iPhone order passed its promised date and ended with self-collection.
Customer support is the bigger obstacle when something goes wrong. Reviewers mention automated calls, long waits for a representative, non-working rescheduling links and tracking that disappears after the delivery slot. Incorrect addresses and calls to the wrong number also appear in the feedback.
If you order, check every contact detail, save the delivery messages, test the rescheduling link and leave plenty of time around the slot. For an urgent device or SIM card, have a backup plan rather than assuming the stated window will hold.