Network
Reviews describe Etisalat’s network as strong, including one customer’s “great network experience.”
Etisalat
Abu Hail
Etisalat is a telecommunications provider with a branch history in Abu Hail that included customer support, free WiFi and mobile-phone displays, plus a separate data-centre operation. Recent reviews consistently say this particular branch is permanently closed, so confirm the current location before travelling.
Reputation Score
4.0
★★★★☆
258 ratings
Source: Google Maps
The Good Stuff
Free WiFi
The former customer centre provided free WiFi, which some visitors used while waiting or sitting outside.
Helpful Staff
Several reviews mention friendly, helpful staff, including a visit where a pending complaint was resolved quickly.
Data Centre
The building was also described as a high-tech data centre with proper infrastructure and controls.
Parking
Reviews mention ample basement parking at the data-centre building.
Mobile Displays
The former centre displayed new mobile phones that customers could try before considering a plan.
Tips for a Better Visit
Check First. Verify the branch location before setting out; recent reviews say the listed shop is gone and permanently closed.
Use Alternatives. For customer support, check other centres such as Gurair Center or City Center instead.
Expect Kiosks. If you visit the building, expect self-service only rather than a staffed customer-service counter.
Allow Time. Allow extra time at any active branch: reviews mention queues, including waits longer than 30 minutes.
Bring Backup. Do not rely on the recharge machine alone; one customer found it rejected notes over three consecutive days.
Arrive Early. For meetings in the building, arrive at least 15–20 minutes early because the elevator wait can be lengthy.
Plan the visit
Practical details
Al Rasheed Rd
Abu Hail - Deira, Dubai
Popular Mentions
Self service kiosks
A review says that after customer service closed, self-service kiosks were the remaining facility.
co location
A business reviewer described using a full rack for colocation and trying to add another server.
Common Concerns
Permanently Closed
Multiple recent reviews say the customer-service branch is permanently closed, while the building remains but no shop operates there.
Outdated Maps
Customers travelled to the listed location and found an empty office because online map information had not been updated.
Broken Kiosk
A recharge machine was reported unusable for three months, and another customer said it rejected banknotes repeatedly.
Long Waits
Waiting times were a recurring problem, with one recent review reporting more than 30 minutes before service.
Complex Forms
A colocation customer said adding another server required completing extensive new paperwork from scratch.
DXB
LOCAL
LOCAL
The Bottom Line
Etisalat is a telecommunications provider associated with a former customer-service branch in Abu Hail. Older reviews describe practical services including free WiFi, mobile phones displayed for customers to try, and help with pending complaints. ” The location has an important catch: recent customers say the branch is permanently closed.
One arrived after an hour in traffic to find that the building was still standing but the shop was gone; another said only self-service kiosks remained. Outdated map and opening-hour information appears to be the main source of wasted journeys. The same site has also been associated with Etisalat’s data-centre operation.
Older reviews describe state-of-the-art infrastructure, colocation facilities and ample basement parking, so it may still be relevant for a specific business or meeting rather than routine customer support. A colocation review, however, found the paperwork for adding another server unclear and repetitive. Before travelling, verify the current branch details directly.
For customer support, reviews point to Gurair Center and City Center as nearby alternatives. If you are attending a meeting in the building, allow an extra 15–20 minutes for the elevators.
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