Metro access
Al Rigga Metro Station is a short walk away, making the busy Deira location easy to navigate without a car.
Excelsior Hotel Downtown
Deira
Excelsior Hotel Downtown is a relaxed hotel in Deira, with two restaurants, a bar, a rooftop pool and a gym. Guests mainly consider it for its metro access, nearby markets and restaurants, spacious rooms, and helpful front-desk service.
Reputation Score
3.8
★★★★☆
854 ratings
Source: Google Maps
The Good Stuff
Helpful staff
Several guests describe the reception team as patient, friendly and willing to handle requests, including room changes and extensions.
Rooftop pool
The rooftop swimming pool is described as a quiet place to relax for a few hours.
Nearby essentials
Restaurants, cafés, supermarkets, local markets and Al Ghurair Center are all close by, with food and shopping available late into the night.
Housekeeping
Multiple reviews report clean rooms and attentive daily cleaning, although other guests have reported inconsistent room condition.
Car parking
One guest specifically found the parking ample, which is useful if you are driving to Deira.
Tips for a Better Visit
Request quiet. Ask for a room away from the nightclub before confirming, especially if you need sleep; one guest reported music until 4 a.m.
Check payment. If booking through a platform, confirm the hotel has received the payment before arrival to avoid a reported two-hour check-in wait.
Inspect first. Check the bathroom, towels, smell and AC as soon as you enter, since reviews report both spotless rooms and serious cleanliness issues.
Driving guests. If you are arriving by car, ask where to park on arrival; one guest found ample parking, while another spent 30 minutes looking for help.
Expect fixed windows. If fresh air matters to you, note that a guest reported the hotel windows do not open.
Protect privacy. Keep valuables secured and clarify the room status at reception, given a reported door-opening mix-up involving a supposedly checked-out room.
Plan the visit
Practical details
55 26B St
Al Muraqqabat - Deira, Dubai
Popular Mentions
Breakfast and buffet
One guest praised the breakfast and buffet for their variety of food and drinks.
Workshops
A review mentions the hotel as a venue for holding workshops.
Common Concerns
Nightclub noise
A nightclub inside or next door has reportedly played loud music late into the night, in one account until 4 a.m.
Uneven maintenance
Some guests found old furniture, leaking washroom water, hot rooms from AC problems and generally dated facilities.
Gym condition
The gym was described as having worn-out and dirty machines.
Privacy concerns
One guest reported staff opening the door without knocking after a checkout mix-up, followed by a long wait for management.
Room consistency
Reviews range from spotless rooms to reports of dirty toilets, smells, stained towels and poor room service, so standards appear inconsistent.
DXB
LOCAL
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The Bottom Line
Excelsior Hotel Downtown is a Deira hotel that appeals most to travellers who want a central, practical base rather than a polished resort stay. Al Rigga Metro Station is walkable, and reviews repeatedly point to nearby restaurants, supermarkets, cafés, local markets and Al Ghurair Center. That makes eating and everyday shopping straightforward, especially for families watching their budget.
The useful on-site features are the rooftop swimming pool, described as a quiet place to unwind, plus breakfast and buffet service. Ample car parking is another advantage for drivers, and one review mentions the hotel as a place to hold workshops. Front-desk and housekeeping staff receive many warm comments, including praise for handling room changes, requests and stay extensions.
There are important trade-offs. ; light sleepers should request a quieter room before arrival. Room standards also vary sharply: some guests found rooms spacious, clean and well maintained, while others reported old furniture, bathroom leaks, dirty toilets, bad smells and AC problems.
The gym has also been described as worn and dirty. Check your room carefully, confirm booking payment in advance and clarify privacy and parking arrangements at check-in.